CLINIC CCMA- Mon-Fri 8am-430pm

General Duties, Tasks and Responsibilities

• Adheres to scheduling template guidelines when scheduling new and return appointments; keeps schedules current; documents no show, rescheduled and/or cancelled appointments; creates telephone encounters as needed or directs calls to the appropriate staff for triage; schedules and follows-up on referral appointments and/or testing/procedures.
• Ensures fax in-box is kept current, all documents are linked to patient accounts daily and tests results are attached to the correct patient and order; releases medical records appropriately per policy; obtains proper authorization; follows medical records documentation guidelines regarding timeliness of reviews and completeness of documentation; obtains and documents accurate and thorough patient medical history including pertinent history, pain assessment, current medications, identified health risk factors and other needed information.
• Completes pre-certification for testing/procedures; completes normal result letters/calls in a timely manner; serves as back-up for receptionist.
• Records chief complaint; assesses and reassesses pain; assessments are age, culture and psychosocial appropriate.
• Affords assistance to physicians with procedures; utilizes other departments to provide interdisciplinary care as appropriate; utilizes pain management techniques.
• Prepares and administers medications based on age / clinical condition of the patient per policy and nursing standards of care; manages supply of medications and contacts pharmacy as needed to ensure uninterrupted medication therapy.
• Educates the patient/ family regarding treatment plan and follow up instructions given per provider instructions including any education handouts.
• Communicates effectively with other specialties and disciplines to ensure continuity and quality care is maintained.
• Performs all aspects of the position in an environment that optimizes patient safety and reduces the likelihood of medical/healthcare errors; utilizes established hand-off communication protocols; maintains the security of the department.
• Completes medication refill requests and new prescriptions as delegated by practitioners.
• Complies with all established safety procedures to ensure a safe environment for patients, visitors and staff.
• Participates in performance improvement activities

Education Requirements

• Completion of an accredited Medical Assistant Program

Certification/Licensure Requirements

• Current (CCMA) Medical Assistant Certification
• BLS

Experience Requirements

• CCMA minimum 1 year
• Preferrred Physician Office minimum 2 years

Additional Skills

• Excellent communication and customer service skills
• Strong interpersonal, organizational and time management skills
• Ability to work independently, prioritize and complete tasks in a timely manner