Clinic Assistant - Mental Health @ Mt. Vista

Vancouver Clinic is seeking a Clinic Assistant to join our Mental Health team. This non-clinical role helps patients access timely mental health services while supporting therapists through panel management, scheduling coordination, and administrative workflow support.

Responsibilities

• Manage incoming referrals and work queues to ensure timely patient outreach and scheduling.
• Schedule mental health consults, follow-up appointments, and recurring therapy visits.
• Support therapist panel management and conduct outreach to patients overdue for follow-up care.
• Maintain waitlists and fill appointment openings to improve patient access.
• Coordinate closely with therapists regarding scheduling needs and patient care coordination activities.
• Communicate and document late cancellations and no-show occurrences in accordance with department policies.
• Provide patients with community behavioral health resources when services are not available internally.
• Answer incoming calls and assist patients in navigating mental health services.
• Process referrals, document outreach attempts, and maintain accurate records in Epic.
• Complete administrative tasks and department workflows as assigned.

Requirements

• High school diploma or equivalent required.
• Two years’ experience in a health care environment preferred.
• Epic EHR experience preferred.

Schedule

Monday - Friday, 8am-5pm

Pay

Hiring range: $18.70 - $26.17 per hour, dependent on qualifications and professional experience.

Benefits

• Base medical, dental, and prescription insurance premium is 100% paid for full-time employees.
• 401k retirement plan with employer matching contribution up to 4%.
• Health savings account and flexible spending account.
• Employee assistance program.
• Multiple supplemental benefits (voluntary life, critical illness, accident, hospital indemnity, identity theft protection, legal services, etc.).
• Life insurance, AD&D, and long-term disability.

Location

Mt. Vista Clinic, 2415 NE 134th St Ste 301, Vancouver, WA 98686