Clinic Assistant Manager

About the role

The Clinical Assistant Manager functions as a working clinical lead who supports providers and staff on the clinic floor, assists with staffing coordination, and helps maintain operational readiness through proactive problem solving and supply management. This role does not have formal oversight of performance management or disciplinary action.

Responsibilities

• Supports the day-to-day clinical operations of the clinic by providing hands-on clinical leadership, staff support, and operational oversight to ensure efficient clinic flow and high-quality patient experience.
• Monitors patient flow throughout the clinic and testing areas, identifies bottlenecks, and works collaboratively with clinical staff.
• Assists providers with minor ophthalmic imaging procedures and ensures patient care is documented accurately and timely in the designated EMR.
• Serves as a visible, on-site support resource for clinical and front desk staff, helping troubleshoot workflow issues, answer operational questions, and reinforce clinic protocols and standards.
• Identifies staffing gaps, supports call-outs and coverage needs, and communicates scheduling concerns to the Clinic Manager.
• Ensures exam rooms, testing areas, and shared clinical spaces remain stocked, organized, and ready for daily operations.
• Communicates operational issues, staffing concerns, and workflow challenges to the Clinic Manager in a timely manner.
• Other duties as assigned.

Requirements

• Three years of working in an ophthalmology/optical clinic.
• Prior supervisor experience within an ophthalmology/optical clinic is preferred.
• High school diploma or GED required.
• Active Certified Ophthalmic Assistant (COA) certification or higher required.
• Some college preferred.

Physical Demands

• Regularly required to use hands to finger, handle, or feel.
• Frequently required to stand, walk, and sit.
• Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Benefits

• Generous PTO and paid holidays.
• Medical, dental, and vision benefits.
• Profit-sharing opportunity.
• Paid holidays.
• Company-paid life insurance.
• 401(K).
• Ongoing education available, including certification reimbursement.
• Discount programs, including vision discounts on products and services.