Clinic Assistant - Float

About the role

The Clinic Assistant provides essential front-desk support in a Urology department, facilitating patient interactions, appointment scheduling, registration, and billing processes. This role ensures a positive patient experience by delivering exceptional customer service and accurate data collection.

Responsibilities

• Check-in patients, verify insurance, and collect co-pays with professionalism and accuracy.
• Schedule and coordinate appointments using advanced scheduling principles, including specialty and emergency scheduling.
• Complete patient registration, verify eligibility, and manage demographic and financial information.
• Facilitate communication within the clinic, answer phone calls, relay messages, and prepare patient records.
• Assist with clerical duties such as faxing and copying, and maintain open communication with the appointment center.
• Support team collaboration and perform additional duties as assigned to ensure smooth clinic operations.

Qualifications

• High school diploma or GED, with training in medical reception or customer service preferred.
• At least two years of medical receptionist and customer service experience.
• Experience with data entry and look-up systems.

Skills

• Excellent verbal and written communication skills.
• Ability to organize work under pressure and handle multiple priorities.

Requirements

• Ability to sit or stand for extended periods, use a computer and telephone, and communicate effectively.
• Proficiency in English is required; additional languages may be beneficial.
• Commitment to patient-centered care, teamwork, service excellence, and fostering an inclusive environment that promotes diversity, health equity, and community engagement.