Clin Health-IT Supp Spec-Assoc

About the Role

This mission-critical role provides basic software, hardware, and troubleshooting support for the UT Health clinical practice enterprise under general supervision. Responsibilities include tier one support, initial troubleshooting of software and hardware, service requests, triage and escalation of non-tier one issues, and monitoring/updating the ticketing system.

Responsibilities

• Troubleshoot tier one computer workstation issues and clinical practice software issues.
• Recommend solutions and alternatives to the clinical enterprise; may contact vendors and other experts for assistance with difficult problems.
• Provide tier one technical consulting and troubleshooting for clinical practice software applications, hardware-related problems, and network problems.
• Perform desktop hardware repair for PC computer equipment, peripherals, and printers.
• Research alternate approaches to clinical practice software and hardware issues when standardized approaches cannot be applied.
• Establish an information system reporting infrastructure to guide and inform quality of care initiatives.
• Consult with senior team members to determine information systems needs and recommend solutions.
• Maintain professional growth and development, staying abreast of latest trends in area of expertise.
• Provide support for affiliated hospital systems.
• Perform all other duties as assigned.

Requirements

• Associate degree in computer science, business, or a related field.
• Zero to one (0-1) year of experience.
• Ability to maintain the security and integrity of UT San Antonio and its infrastructure per Texas EO-GA-48.

Skills

• Computer Skills: Basic knowledge of Microsoft Office (Word, Excel, and Outlook) and both PC and MAC software, hardware, operating systems, and network environments.
• Language Skills: Ability to read and follow complex instructions, analyze and diagnose problems with computer workstations in a networked environment, write routine reports and correspondence, and interact with all levels of computer users.
• Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions and deal with problems involving concrete variables in standardized situations.
• Attention to Detail: Ability to maintain a professional demeanor, pay attention to details, set priorities in a fast-paced environment, and follow and provide complex instructions.

About Us

The University of Texas at San Antonio (UT San Antonio) is a nationally recognized, top-tier public research university that unites the power of higher education, biomedical discovery, and healthcare within one visionary institution. As the third-largest research university in Texas and a Carnegie R1-designated institution, UT San Antonio advances knowledge, social mobility, and public health across South Texas and beyond. UT San Antonio serves approximately 42,000 students in 320 academic programs spanning science, engineering, medicine, health, liberal arts, AI, cybersecurity, business, education, and more. With 17,000 faculty and staff, UT San Antonio has been recognized by Forbes as one of America’s Best Employers for Company Culture.

Benefits

• Medical: UT SELECT Medical insurance is offered free for employees and administered by Blue Cross and Blue Shield of Texas. Family members can be added to the plan through payroll deduction. Employees and dependents receive discounted copays and coinsurance when using UT Health Physicians.
• Life Insurance: Employees receive $50,000 of group term life insurance and $50,000 of basic accidental death and dismemberment insurance for free, with options to purchase additional coverage.
• Dental: Three dental insurance plan options are available for employees and their families through Delta Dental Insurance Company (two PPOs and one dental HMO plan).
• Vision: Two vision plan options offering standard or enhanced benefits through Superior Vision Services.
• Disability: Disability insurance provides income if a non-work-related illness or injury prevents you from working.
• Flexible Spending Accounts (FSAs): Employees can set aside pre-tax earnings for qualifying dependent day care or out-of-pocket health care expenses.
• Retirement: Eligible for either the Teacher Retirement System (TRS) or the Optional Retirement Plan (ORP). TRS is a defined benefit plan with UT Health matching contributions. ORP is for eligible faculty and staff. Voluntary retirement programs are also available.
• Time Off:
  • Front-loaded Paid Time Off: 128 to 208 hours (16 to 26 days) based on years of service, given at the start of each fiscal year.
  • Extended Illness Bank: 8 hours (1 day) accrued per month for illness or injury after one day of Paid Time Off is taken.
  • Paid Family Leave: Up to 240 hours (6 weeks) to care for a spouse, child, or parent after 6 months of consecutive employment.
  • Holidays: 12 set paid holidays each year.
• Discounts: Employees enjoy discounts on services, tickets, and gym memberships.