Climbing Academy Gym Staff

About The Role

Roles and Responsibilities

Responsibilities

• Greet guests warmly on their way in and out of the facility.
• Engage in meaningful conversations to create personal connections.
• Provide facility tours, share enthusiasm for climbing, and explain services offered by Momentum.
• Answer phone calls, resolve issues, and act as an expert resource for guests.
• Balance the demands of multiple customers, ensuring each receives quality service.
• Assist with group events, birthday parties and other special programming as needed.
• Help maintain gym cleanliness and ensure the facility is presentable at all times.
• Regularly give auto-belay orientations and belay lessons.

Requirements And Physical Demands

Experience, Skills, and Certifications

• Experience in customer service or instruction is required.
• Experience in the disciplines of bouldering, sport climbing, and traditional climbing preferred.
• Basic computer skills and familiarity with Microsoft Office and Google Drive are preferred.
• Ability to communicate clearly and effectively in person, by phone, and through email.
• Must be highly organized and able to handle multiple tasks simultaneously.

Schedule

• Part-time and Full-time positions are available.
• Day, evening, and weekend shifts are available.
• Must be available to work a minimum of 2 shifts per week.
• Must be available to work weekends, including Sunday.
• Shift duties will be divided between time spent at the front counter assisting with sales and guest check-in, and time spent in the rest of the facility performing safety patrols.

Physical Demands

• Able to work in a loud, high-energy environment on a regular basis.
• Comfortable speaking in front of and providing instruction to large groups.
• Comfortable working at height and moving up and down a climbing wall.
• Must be able to climb confidently and safely to heights to perform rescues.
• Able to stand, walk, and work on unstable and uneven surfaces for long periods.
• Must be able to lift and carry up to 50 lbs on a regular basis.

Pay

• Starting pay of $15.00/hour, depending on experience.

Benefits

• Complimentary membership to all Momentum locations during employment.
• 20% discount on Momentum classes, programs, and retail.
• Access to outdoor industry pro-deals (eligibility requirements apply).