Client Technology Technician

About the Role

Provides intermediate level technical support to members of the healthcare community with a focus on client technology/devices and standard corporate applications. Works alone or as part of a team under intermittent supervision.

Responsibilities

• Apply intermediate knowledge of computer security procedures and protocol.
• Demonstrate novice level understanding of network infrastructure and protocols.
• Utilize intermediate skills with common micro-computer operating systems.
• Apply intermediate knowledge of corporate usage standards/policies related to end user devices/technology.
• Support corporate standard client devices for deployment, troubleshooting, and customer education at an intermediate level.
• Define problems, troubleshoot, and implement corrective actions for end user devices/technology at an intermediate skill level.
• Identify technical and functional specifications to meet customer needs related to client devices within corporate standards at a novice level.
• Demonstrate intermediate interpersonal skills, flexibility, and customer service focus.
• Communicate effectively, both orally and in writing, at an intermediate level.
• Translate technical information for non-technical personnel at an intermediate level.

Requirements

• High School Diploma or equivalent (required).
• At least 2 years of relevant experience in the field (required).
• Associate's Degree/Technical school or equivalent (preferred).
• 3 or more years of relevant experience in the field (preferred).
• Client technology support experience (preferred).
• Microsoft A+ Certification (preferred).

Benefits

• Comprehensive benefits package to meet financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts directory with deals on restaurants, phone plans, spas, and more.
• Optional identity theft protection, home, and auto insurance.
• Traditional and Roth retirement options with service contribution and match savings.

Schedule

• Full-time position.
• Day shift: 8:00 a.m. to 4:30 p.m.
• 40 hours per week.
• Monday to Friday.
• Variable weekends.

Location

SITE - Royal Oak Hospital - 3601 W 13 Mile Rd, Royal Oak, Department: Technical Field Services CHE Hospitals - Corporate.