Client Technology Technician

About the role

Working alone or as part of a team under intermittent supervision, provides intermediate level technical support to members of the healthcare community with a focus on client technology/devices and standard corporate applications utilizing technical knowledge, corporate standards, problem solving and communication skills at an intermediate level.

Located at the Musculoskeletal Center, 230 Michigan St NE, Grand Rapids. Department: Technical Field Services.

About Corewell Health: As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top‑notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

Responsibilities

• Intermediate knowledge of computer security procedures and protocol.
• Novice level understanding of network infrastructure and protocols.
• Intermediate skills with common micro‑computer operating systems.
• Intermediate knowledge of corporate usage standards/policies related to end user devices/technology.
• Technical and functional understanding of corporate standard client devices for purpose of deployment, support and customer education at an intermediate level.
• Intermediate skill level with problem definition, troubleshooting and corrective actions in support of end user devices/technology.
• Ability to identify technical and functional specifications to meet customer needs related to client devices within the framework of corporate standards at a novice level.
• Intermediate interpersonal skills, flexibility, and customer service focus.
• Ability to communicate effectively, both orally and in writing at an intermediate level.
• Ability to communicate technical information to non‑technical personnel at an intermediate level.

Requirements

• Required: High School Diploma or equivalent.
• Required: At least 2 years of relevant experience in the field.
• Preferred: Associate's Degree/Technical school or equivalent.
• Preferred: 3 or more years of relevant experience in the field.
• Preferred: Client technology support experience.
• Preferred: Deskside IT support experience.
• Preferred: CRT – Microsoft A+ certification.

Benefits

• Comprehensive benefits package to meet your financial, health, and work/life balance goals.
• On‑demand pay program powered by Payactiv.
• Discounts directory with deals on restaurants, phone plans, spas, and more.
• Optional identity theft protection, home and auto insurance.
• Traditional and Roth retirement options with service contribution and match savings.
• Eligibility for benefits is determined by employment type and status.

Schedule

3rd Shift Monday to Thursday, 11:30 p.m. to 10:00 a.m. (40 hours per week).