Client Technology Manager

About the role

The Client Technology Manager is responsible for developing and maintaining a trusting, responsive customer relationship that results in successful technology planning and overall customer satisfaction. They oversee the complete resolution on escalated technical issues, and solicit feedback through regular client visits. The Client Technology Manager also ensures the client’s network, desktop, security, and voice communications remain “state of the art” and fully capable of supporting their business.

Responsibilities

• Builds relationships, fosters collaboration and works as an effective business partner across Helion.
• Buils and sustains effective working relationships with client contacts in assigned portfolio.
• Presents our Decisive Competitive Edge to ensure client retention.
• Communicates contract decisions to Sales and Leadership teams.
• Serves as liaison to customers for all Helion interdepartmental interactions regarding customer’s technology projects and service issues.
• Contacts existing customers to discuss their needs, and to explain how these needs could be met by specific products and services.
• Selects the correct products or assist customers in making production selections, based on customers’ needs, product specifications, and applicable regulations.
• Emphasizes product features based on analyses of customers’ needs and on technical knowledge of product capabilities and limitations.
• Collaborates with Project and Technical teams to implement additional products and services.
• Fosters relationships with 3rd party vendors to enhance the client experience by presenting them with their best proposal options.
• Conducts feature/product training on new technology and device.

Requirements

• Bachelor’s Degree
• 5-10 years’ experience in Account Management
• Experience managing portfolio of 10+ clients, ranging from 100-2,000 users
• Technology Advisory/IT Sales Experience highly preferred

Qualifications

• Knowledge of Computers and Electronic Hardware
• Knowledge of Cisco and Dell Products
• Knowledge of Warranty Information
• Proficiency in Computer Software, specifically Microsoft Office, Excel
• Experience with Exchange and O365 platforms
• Knowledge of Windows Operating Systems

Skills and Abilities

• Ability to lead product training
• Critical Thinking
• Change Management
• Embraces change and actively supports through words and actions
• Maintains stable performance and interpersonal relationships when under pressure
• Presents a positive disposition and productively uses time and energy under stress

Benefits

• Work From Home for most positions
• Paid certification training materials & exam reimbursement
• 100% company-paid medical premiums (individual coverage) + company-funded HRADental & Vision Insurance
• Paid Time Off, Paid Holidays, and Paid Maternity/Paternity Leave
• 401(k) with company match
• Company-paid Life & Long-Term Disability insurance
• Supplemental life & short-term disability options

Pay

Competitive salary commensurate with experience.

Schedule

Flexible work schedule to accommodate remote work.