Client Technology Manager

About the role

Reports to: Director of Support
Department: Support
Location/Type: New York, NY

Position Overview

As a Client Technology Manager, you will be responsible for the technology platform and direction of the customers you are assigned and for the training and development of a team of Systems Engineers and Sr. Systems Engineers.

Responsibilities

• Develop client technology road map and vision
• Serve as a main point of contact and act as an escalation point to engineers
• Manage the overall relationship with customers and own all technical projects and provide overall oversight, guidance, recommend solutions and consultative services to clients
• Identify potential obstacles and suggest operational and security improvements
• Manage and coach engineers through knowledge sharing, root cause analysis, and implementing best practices in day to day activities
• Mentor, train, and encourage employee engagement to increase productivity and better well-being
• Manage approval of employee wellness time-off requests and PTO
• Execute on the overall Atlas Technica support strategy, and drive team and individual performance through metrics, reporting, and client feedback
• Support the team’s initiatives for structured career growth and development in line with company vision
• Participate in organizational initiatives to improve functions, process, and technology for Atlas Technica and clients
• Lead and assist in wide variety of managerial, technical, and operational tasks at all levels of the organization

Requirements

• Strong experience with Microsoft 365 stack Exchange Online, SharePoint Online, Intune, Azure AD, especially from an architecture and implementation of services standpoint
• Systems Administration: Strong knowledge of Microsoft Windows Server Platforms as well as Active Directory, Group Policy, good if you are familiar with Citrix XenApp
• Support of Sophos or similar product for endpoint threat management
• Understanding of virtualization platforms such as VMware or Hyper-V
• Understanding of networking: TCP/IP, LAN / DMZ / WAN, DHCP, DNS, Routing, Switching and Firewalls
• Implementation and Support of Enterprise networking equipment: Palo Alto / Cisco Firewalls, Cisco Switches, Cisco / Meraki / Ubiquiti WAPs
• Understanding of public cloud platforms, specifically Azure, specifically from an architecture or implementation standpoint
• Creating and maintaining detailed technical and procedural documentation

Desirable Qualities

• Significant experience in an MSP environment, particularly utilizing the ConnectWise suite of products
• Scripting / Automation Framework knowledge: PowerShell and Infrastructure as Code tools
• Significant experience with Microsoft Azure
• Financial industry experience including familiarity with market vendor applications: Bloomberg, Thompson Reuters, FactSet, CapIQ
• Experience with vendors such as Google Workspace, Box, Dropbox, Duo, Okta, AirWatch
• Experience with and ability to support Citrix XenApp or similar products
• Experience with cybersecurity solutions such as Carbon Black, Cylance, Crowdstrike, Cyberhat
• Experience with Mimecast or other mail security gateway solutions such as IronPort or Proofpoint
• More than basic understanding of Storage and Virtualization platforms such as Nimble, Pure Storage, NetApp, EMC, VMware, Hyper-V, XenServer