Client Technology Analyst III

You Will:

• Advocate for our client's technology needs.
• Participate in multiple service, platform or project teams as an industry specialist, technical lead, client lead and/or project lead/manager.
• Be an application administrator or backup for multiple services.
• Provide expert level support for several technologies.
• Work onsite with the possibility for periodic remote days as coverage allows.
• Focus is on providing outstanding support through collaboration with our students, faculty, staff, and researchers to update and improve business processes using Information Technology solutions.
• You may require being on call and working evening, weekend and/or holiday hours.

Required Skills

• 3 or more years of experience in a related technology environment.
• Bachelor's Degree in related field preferred.
• Experience supporting environments on both Windows and macOS platforms.
• Experience with a variety of tools commonly used such as an ITSM ticketing tool, remote assistance, asset management, image and deployment, patching, backup and restore, endpoint protection, and several native and centrally managed encryption solutions required.
• A valid driver's license.

You Can:

• Explain tech clearly and listen with empathy.
• Deliver patient, professional support every time.
• Adapt fast and resolves issues efficiently.
• Collaborates smoothly with IT and business partners.

Boston University Offers:

• Time Off: In addition to PTO and leave policy, BU employees have a paid intersession break and 13 paid holidays.
• Retirement: University-funded retirement plan with full vesting after 2 years of eligible service.
• Tuition Assistance Program: Competitive tuition assistance program for yourself and family members.
• Check out Wellness Programs and Part-Time Employee Perks for more information!

Boston University IS&T Invests in Staff:

• We promote staff learning including lunch and learn sessions, an extensive library of online courses, Fun Advisory Board (FAB) arranges a number of events throughout the year and opportunities to engage with peers at NERCOMP and EDUCAUSE events.

Equal Employment Opportunity:

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We, at IS&T, appreciate each individual's knowledge, experiences and insights which enhance who we are, and as our DEIA knowledge and practice grows, we will ensure that our Mission, Vision, & Practices remain equitable and welcoming to all.