Client Technical Support Expert

About the role

As a Client Technical Support Expert, you will collaborate closely with field service technicians, Branch Service Managers, and dealers to resolve issues efficiently and effectively. You will demonstrate technical proficiency with Konica Minolta models and configurations tailored to client needs. This role offers the opportunity to coach and mentor service technicians, organize quality audits, and implement field policies, making a significant impact on client satisfaction and operational excellence.

Responsibilities

• Act as the primary liaison for clients within the designated geographic area, ensuring exceptional client satisfaction and service delivery.
• Support the account fleet within the designated geographic area.
• Collaborate with field service technicians, Branch Service Managers, and dealers to resolve issues in a timely and efficient manner.
• Demonstrate technical proficiency with Konica Minolta models and configurations tailored to client needs.
• Coach and mentor Konica Minolta Service Technicians on best practices and system integration.
• Organize quarterly color audits to ensure high-quality output.
• Work with the Client Services Manager to implement field policies and procedures for spare parts requirements and service methodologies.
• Assist the Client Services Manager in aligning clients’ operational needs with the Konica Minolta Service Teams.
• Travel 50–75%.

Qualifications

• Proven ability to manage multiple priorities and meet deadlines.
• Excellent verbal and written communications skills.
• Proven ability to provide remote technical support via remote access software.
• 5+ years industry experience in a related role.
• Certified on N+ or equivalent.
• High School diploma or GED required.

About the company

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions.

2025 marks Konica Minolta’s 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact,” and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation.

Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN’s MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series.

Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.