Client Systems Engineer

About the role

The primary responsibility of this role is to manage the full IT asset lifecycle (based on ITIL framework) of both hardware and software assets that are used by WAFD Bank colleagues. They will be a member of a small team of engineers and administrators to carry out the procurement, deployment, configuration, maintenance, and decommissioning of colleague facing IT assets. They will aid in the identification, implementation, and ongoing maintenance of new, innovative solutions that conform with the goals and initiatives of the business. They will be key in support initiatives with the service desk that help reduce recurring, and preventable service requests through process refinement and enhancements.

Responsibilities

• Maintain and establish processes and workflows that aid in the discovery and maintenance of all client facing assets (Cell phone, Computer, Printer, Conference Room Technology, etc.)
• Aids in patch management, vulnerability management, system hardening, and configuration management of all Wafd supported Operating Systems and 3rd party applications using endpoint management software. Including but not limited to (Microsoft Intune, SCCM, Apple Business Manager, etc.).
• Leverage automation and frameworks to create and/or enhance processes, workflows, and tools.
• Maintain, enhance, and implement solutions using tools such as Microsoft O365, Endpoint Management systems, patch and vulnerability management and other systems.
• Research, develop, and propose solutions for enterprise problems and initiatives; interfacing with other supporting teams (networking, service desk, systems engineering, cybersecurity, etc.).
• Work closely with CSE peers to develop support strategies for new solutions.
• Work with 3rd party vendors and partners when needed to carry out new initiatives, engage support for problem tickets, etc.
• Participating in CSE-sponsored projects where interaction with other teams, individual colleagues, and peers is required.
• Presents and executes change requests according to WAFD Bank change protocol.
• Craft documentation for standards, policies, and procedures following ITSM guidelines.
• Perform necessary regulatory requirements (patching and reporting, documentation, etc.), adhering to all internal controls.
• Follow the Bank’s Information Security policies, ensuring that the processing and handling of all client information and confidential Bank information is done in a secure manner and environment.

Requirements

• Minimum of 3 years of experience with Information Technology, preferably in a support or engineering role (Can be substituted with related degree + 2-years’ experience in related field).
• Minimum 2 years’ experience in vendor relations and procurement strategy and operations.
• Minimum 6 months’ experience in Agile project management.
• Minimum 1 year’s experience with Office 365, leveraging the entire Microsoft office suite.
• ITIL Preferred.

Qualifications

• Education: High School Diploma or equivalent. Related degree in Information Technology (Can be substituted with transferable skills/experience/degree).
• Industry recognized and relevant certifications preferred. CompTIA (A+, Project+, Security+), Azure, MCSA/MCSE, SCCM, AWS, ITIL.

Skills

• The ability to use experience and judgment to plan and accomplish goals, performing a wide variety of tasks; degree of creativity and latitude is expected.
• Great teamwork qualities, organizational skills, and being detail oriented.
• The ability to create comprehensive documentation on processes and standards.
• Adaptive to changing infrastructure/Ability to learn new concepts quickly.
• Excellent verbal and written communication skills as well as interpersonal skills.
• Proven time and priority management.

Benefits

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Pay

Compensation is commensurate with experience.

Schedule

Full-time, 40 hours per week.