Client Support Tier 2 - Professional II

About the role

You will support Client Operations for FOS Print Client Service by managing daily client interactions, production coordination, project activities, and reconciliation of print-related work. You will work with clients, production teams, technology teams, and development teams to resolve service needs, validate work accuracy, and support consistent delivery. Your work helps clients receive timely, accurate support that keeps business commitments on track.

Responsibilities

• Manage day-to-day interactions with assigned clients, internal production teams, technology teams, and development teams.
• Build client relationships through regular communication, follow-up, and understanding of each client’s operating structure.
• Coordinate project activities, issue resolution, and service requests related to products and services.
• Reconcile and validate production work to support accurate and timely completion of assigned activities.
• Process transactions, exchange client information, and confirm data accuracy across assigned workflows.
• Prepare reports, activity logs, billing inputs, quotes, and relationship status updates using Microsoft Excel and other business tools.
• Audit physical client output, materials, and document pulls in alignment with client requirements.

Requirements

• 2+ years of experience in client operations, client service, account support, production support, or a related operations environment.
• Experience supporting large client accounts, resolving client questions, and coordinating service