Client Support Specialist - On-Call

About the role

CPLC Corazón is a client-centered, multicultural center with bilingual staff offering a variety of treatment modalities. We have been providing Substance Abuse treatment through our CARF Accredited Level II Residential Treatment Center since 1983. The 30- to 60-day structured treatment program incorporates best practices targeted to the clients enrolled in the program.

Responsibilities

• Welcome new residents, guiding them through intake procedures so they feel informed and supported from day one.
• Maintain a safe campus, regularly checking all areas, securing the facility at curfew, and responding appropriately to incidents or emergencies.
• Support residents' recovery journeys, offering encouragement, monitoring attendance at required activities, and helping enforce program expectations.
• Collaborate with a multidisciplinary team, providing accurate documentation, reporting concerns, and consulting with supervisors to address resident or program needs.
• Coordinate transportation, monitor chores, implement crisis procedures, and assist wherever needed to ensure a safe, supportive environment.

Requirements

• Must meet the criteria for a Behavioral Health Technician; one or more criteria below must be met:
• Master's degree or bachelor's degree in a field related to behavioral health,
• Registered nurse,
• Physician assistant who is not working as a medical practitioner,
• Bachelor's degree and at least one year of full-time behavioral health work experience,
• Associate's degree and at least two years of full-time behavioral health work experience,
• High school diploma or high school equivalency diploma and credit hours of post-high school education in a field related to behavioral health completed no more than four years before the date the individual begins providing behavioral health services and two years of full-time behavioral health work experience,
• Licensed as a practical nurse, according to A.R.S. Title 32, Chapter 15, with at least two years of full-time behavioral health work experience.

Competencies

• You thrive in supportive, residential environments, bringing experience working with populations such as individuals experiencing homelessness, justice-involved men, or those living with serious mental illness.
• You stay calm and capable in crisis situations, using sound judgment, professionalism, and clear communication when things get challenging.
• You communicate with clarity and compassion, both verbally and in writing, making it easy for residents, teammates, and supervisors to rely on you.
• You show up responsibly and reliably, following procedures, documenting accurately, and consistently modeling professionalism.
• You work well as part of a multidisciplinary team, collaborating effectively while also being comfortable operating independently when required.

Qualifications

• Must have or obtain within 30 days of hire:
• CPR/First Aid Certification,
• CPI certification,
• AZ Fingerprint Clearance Card,
• current TB test.

Other Requirements

• Possess an Arizona Driver’s license, vehicle insurance and ability to be covered under CPLC’s Policy.
• Experience working in a residential setting,
• Knowledge of behavioral health systems and community resources,
• Ability to work with unique populations such as seriously mentally ill, homeless, and/or justice connected men.
• Demonstrated reliability, diligence and professional integrity in following protocols, making the ethical choice, and interacting with all people without judgment.
• Demonstrated experience dealing with crisis situations,
• Possess good written and verbal communication skills.