Client Support Representative

About the role

SHAZAM is looking for a Client Support Representative to join our client support team. In this role, you will answer calls from clients and resolve issues in a timely and efficient manner. This is a hybrid position based out of our Des Moines, IA office.

What You'll Do

• Take incoming calls from financial institutions with a focus on issue resolution.
• Maintain adherence to phone schedule to ensure adequate phone coverage for client support.
• Partner and collaborate with peers and business partners, as needed.
• Participate in team and department planning meetings.

What You Need

• 1+ year of call center experience.
• Prior banking or financial services experience.
• Strong verbal and written communication skills.
• Ability to work under the pressure of high expectations and deadlines.
• Bi-lingual is a plus.

Benefits

• Health, dental, and vision insurance
• 401(k) retirement plan with company match
• Flexible spending and health savings accounts
• Life insurance and short- and long-term disability provided at no cost
• Time away from work – PTO, VTO, paid parental leave, and company holidays
• Educational assistance

Schedule

1st Shift: Monday - Friday, 10am - 7pm