Client Support Rep, PSC - Full Time - Days

Job Summary

Core Job Responsibilities

• Acts as a laboratory receptionist.
• Greets patients and visitors, answers telephone, places calls, relays messages, and gives pre-test information to patients.
• Ensures the availability of adequate supplies for office printers and arranges service or maintenance as needed.
• Answers a high volume of calls promptly with minimal transfers.
• Handles dispatch for courier services.
• Performs registration and test ordering by obtaining patient demographics and insurance information.
• Schedules phlebotomist(s) to do draws on a daily basis.
• Collaborates with the Outreach Supervisor and Outreach Manager when new business is added to ensure that all keys for lockboxes are added to the key sets for laboratory fleet vehicles.
• Maintains open communication with the new business site and outreach supervisor/manager.
• Sets up courier routes and logs information as appropriate for the location.
• Ensures that all documentation from dispatch log and pickup slips is complete and filled out accurately by couriers.
• Responds promptly to urgent/STAT requests.
• Applies knowledge of specimen and test requirements when answering customer inquiries.
• Maintains accurate result report routing by utilizing LIS monitoring function.
• Sends necessary IT tickets to make provider record changes as necessary.
• Monitors and resolves Epic work queues for their location.
• Obtains any required information in a timely manner.
• Performs related duties as assigned.

REQUIRED: Education/Experience Requirements

• A high school diploma or equivalent.
• Customer service experience.
• Knowledge of MS Word, Excel and email.

PREFERRED: Prior experience in a clinical laboratory.

REQUIRED: Licensure/Certification Requirements

• A valid and current NYS driver’s license.

Job Details

Req Id: 97994
Department: CLINICAL LABORATORY
Shift: Days
Hours Worked: 8.50 FTE 1
Work Schedule: HRLY NON-UNION
Employee Status: A1 - Full-Time Union Non-Union
Pay Range: $18-$24 Per Hour