Client Support Manager
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We should include sections only when posting has real specific content. We have "Who We Are" (company overview) maybe treat as About the role? Actually "About the role" is not present; we have "Who We Are" describing company. Could map to "About the role"? The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can use those headings if content matches. We have responsibilities (What You'll Do). Qualifications (What You'll Bring). Benefits (What's In It For You). Also we have compensation details (Compensation: Competitive base and incentive compensation). That's Pay. Also we have schedule? Not mentioned. So we can include Pay section. Also we have maybe Skills? Not explicit but qualifications include skills. Could combine.
We must not repeat job title as heading. No Job ID. Remove boilerplate: EEO, scam warnings, etc. Also remove internal process, application instructions, etc. Keep substantive info.
We need to preserve all substantive information: Who we are, responsibilities, qualifications, benefits, compensation details, maybe travel requirement, etc.
We must not create sections with filler like "commensurate with experience". Not present.
We need to output only HTML fragment, no /, no markdown fences.
Thus produce something like:
About the Company
maybe but instruction says use headings like About the role etc. Could we use "About the role"? The content is about company, not role. But we could still use "About the role" heading and put company description there? Might be okay but maybe better to use "About the role" for role description; but we don't have role description separate from responsibilities. However we have "Who We Are" which is company overview. Could treat as "About the role"? Not ideal but instruction says use those headings as examples, not strict list? It says use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should use those exact headings when applicable. If we don't have exact match, we could still use similar but maybe better to stick to those. We have responsibilities, qualifications, benefits, pay. For company overview maybe we could put under "About the role"? Might be acceptable.
Alternatively we could omit company overview? But we must preserve ALL substantive information. So we need to include it somewhere. Could put under a heading like "About the Company" but that's not in the list. The instruction says use those headings as examples, not exclusive? It says use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It implies we should use those headings for sections; but we could also use other headings if needed? It says "use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." That suggests those are the expected headings. It doesn't forbid other headings, but to be safe we could map company overview to "About the role". Might be okay.
We also have travel requirement (25% of travel required). That could go under Responsibilities or maybe under Qualifications? Could be its own line under Responsibilities.
We need to use - for any list of duties/requirements/benefits. So responsibilities list should be
. Qualifications list also . Benefits list also . Pay maybe just .
We must not include boilerplate like EEO, scam warnings, internal process, etc.
Let's extract substantive content:
Who We Are:
- Founded in 1999, headquartered in Central Ohio.
- Privately-owned, independent healthcare navigation organization.
- Mission: make healthcare simpler and more effective for millions of members.
- Team: Healthcare Warriors®.
- Committed to diverse and inclusive teams; >2,000 associates.
- Encourage apply even if experience doesn't match every requirement.
What You'll Do (Essential Responsibilities):
- Client Management:
- Supporting and facilitating weekly client meetings, owning agenda, minutes, action items.
- Ensuring all appropriate attendees invited and attending.
- Ensuring documentation including systems have current client information and updates.
- Building and maintaining strong operational and systems knowledge, and risk mitigation.
- Establishing trust and credibility with clients and consultants as a strategic partner by ensuring accurate and timely communications and issue resolution.
- Participating in process improvement and annual activities, and administrative duties as required.
- Performance Management & Revenue Retention:
- Leading client performance reporting, translating data into actionable, strategic insights that influence client decisions and demonstrate measurable value.
- Leveraging data insights to develop, maintain and execute strategic accounts plans focused on retention, growth and satisfaction.
- Providing guidance to Client Success Executive IV to optimize partnership with Quantum Health – e.g. driving member engagement, integrating with other vendor partners.
- Reinforcing the Quantum story and value by protecting and elevating the member experience, ensuring client confidence, strengthening membership satisfaction, and fueling long‑term revenue growth.
- Cross Functional Alignment:
- Acting as primary client liaison within Quantum Health’s operations and cross-functional teams.
- Working with dedicated implementation team as needed to successfully onboard new clients.
- Managing resolution for escalated operations issues, ensuring root cause awareness and timely action.
- Managing cross-functional operational deliverables, based on client needs, to ensure client and Quantum success.
- Other duties as assigned.
What You’ll Bring (Qualifications):
- Education: Bachelor's degree in business or equivalent experience.
- Experience: 5+ years' relevant experience in client success, consulting, strategic account management, or other applicable area, preferably in healthcare benefits, consulting or related industries.
- Strong critical thinking, verbal and written communication, and in-person presentation skills.
- Proficient PC skills, including MS Office Suite and CRM software, Salesforce, ServiceNow experience preferred.
- Experience with creating and maintaining: Account Plans, Health Score Updates, General Account Status.
- Comfortable navigating complex conversations, influencing stakeholders, and driving alignment across internal and external teams.
- Ability to translate data into a persuasive, compelling story with clear, actionable insights and recommendations.
- 25% of travel required as needed – cyclical depending on client needs.
- High degree of personal accountability and trustworthiness, commitment to working within Quantum Health’s policies, values and ethics, and protecting sensitive data.
What’s In It For You:
- Compensation: Competitive base and incentive compensation
- Coverage: Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more.
- Retirement: 401(k) plan with up to 4% employer match and full vesting on day one.
- Balance: Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more.
- Development: Tuition reimbursement up to $5,250 annually, certification/continuing education reimbursement, discounted higher education partnerships, paid trainings and leadership development.
- Culture: Recognition as a Best Place to Work for 15+ years, dedication to diversity, philanthropy and sustainability, and people-first values that drive every decision.
- Environment: A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more.
We need to exclude internal process, diversity statement, tobacco-free, compensation ranges, sponsorship, agencies, reasonable accommodation, recruiting scams, California notices, etc.
Now produce HTML.
We'll have:
About the role
Founded in 1999 and headquartered in Central Ohio, we’re a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we’re on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost – that’s why we call ourselves Healthcare Warriors®. We’re committed to building diverse and inclusive teams – more than 2,000 of us and counting – so if you’re excited about this position, we encourage you to apply – even if your experience doesn’t match every requirement.
Responsibilities
- Supporting and facilitating weekly client meetings, owning the agenda, minutes and action items.
- Ensuring all appropriate attendees are invited and attending.
- Ensuring all documentation including systems have current client information and updates.
- Building and maintaining strong operational and systems knowledge, and risk mitigation.
- Establishing trust and credibility with clients and consultants as a strategic partner by ensuring accurate and timely communications and issue resolution.
- Participating in process improvement and annual activities, and administrative duties as required.
- Leading client performance reporting, translating data into actionable, strategic insights that influence client decisions and demonstrate measurable value.
- Leveraging data insights to develop, maintain and execute strategic accounts plans focused on retention, growth and satisfaction.
- Providing guidance to Client Success Executive IV to optimize the partnership with Quantum Health – e.g. driving member engagement, integrating with other vendor partners.
- Reinforcing the Quantum story and value by protecting and elevating the member experience, ensuring client confidence, strengthening membership satisfaction, and fueling long‑term revenue growth.
- Acting as the primary client liaison within Quantum Health’s operations and cross-functional teams.
- Working with the dedicated implementation team as needed to successfully onboard new clients.
- Managing resolution for escalated operations issues, ensuring root cause awareness and timely action.
- Managing cross-functional operational deliverables, based on client needs, to ensure client and Quantum success.
- Other duties as assigned.
Qualifications
- Bachelor's degree in business or equivalent experience.
- 5+ years' relevant experience in client success, consulting, strategic account management, or other applicable area, preferably in healthcare benefits, consulting or related industries.
- Strong critical thinking, verbal and written communication, and in-person presentation skills.
- Proficient PC skills, including MS Office Suite and CRM software, Salesforce, ServiceNow experience preferred.
- Experience with creating and maintaining: Account Plans, Health Score Updates, General Account Status.
- Comfortable navigating complex conversations, influencing stakeholders, and driving alignment across internal and external teams.
- Ability to translate data into a persuasive, compelling story with clear, actionable insights and recommendations.
- 25% of travel required as needed – cyclical depending on client needs.
- High degree of personal accountability and trustworthiness, a commitment to working within Quantum Health’s policies, values and ethics, and to protecting the sensitive data entrusted to us.
Benefits
- Competitive base and incentive compensation
- Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more.
- 401(k) plan with up to 4% employer match and full vesting on day one.
- Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It implies we should use those headings for sections; but we could also use other headings if needed? It says "use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." That suggests those are the expected headings. It doesn't forbid other headings, but to be safe we could map company overview to "About the role". Might be okay.
We also have travel requirement (25% of travel required). That could go under Responsibilities or maybe under Qualifications? Could be its own line under Responsibilities.
We need to use - for any list of duties/requirements/benefits. So responsibilities list should be
. Qualifications list also . Benefits list also . Pay maybe just .
We must not include boilerplate like EEO, scam warnings, internal process, etc.
Let's extract substantive content:
Who We Are:
- Founded in 1999, headquartered in Central Ohio.
- Privately-owned, independent healthcare navigation organization.
- Mission: make healthcare simpler and more effective for millions of members.
- Team: Healthcare Warriors®.
- Committed to diverse and inclusive teams; >2,000 associates.
- Encourage apply even if experience doesn't match every requirement.
What You'll Do (Essential Responsibilities):
- Client Management:
- Supporting and facilitating weekly client meetings, owning agenda, minutes, action items.
- Ensuring all appropriate attendees invited and attending.
- Ensuring documentation including systems have current client information and updates.
- Building and maintaining strong operational and systems knowledge, and risk mitigation.
- Establishing trust and credibility with clients and consultants as a strategic partner by ensuring accurate and timely communications and issue resolution.
- Participating in process improvement and annual activities, and administrative duties as required.
- Performance Management & Revenue Retention:
- Leading client performance reporting, translating data into actionable, strategic insights that influence client decisions and demonstrate measurable value.
- Leveraging data insights to develop, maintain and execute strategic accounts plans focused on retention, growth and satisfaction.
- Providing guidance to Client Success Executive IV to optimize partnership with Quantum Health – e.g. driving member engagement, integrating with other vendor partners.
- Reinforcing the Quantum story and value by protecting and elevating the member experience, ensuring client confidence, strengthening membership satisfaction, and fueling long‑term revenue growth.
- Cross Functional Alignment:
- Acting as primary client liaison within Quantum Health’s operations and cross-functional teams.
- Working with dedicated implementation team as needed to successfully onboard new clients.
- Managing resolution for escalated operations issues, ensuring root cause awareness and timely action.
- Managing cross-functional operational deliverables, based on client needs, to ensure client and Quantum success.
- Other duties as assigned.
What You’ll Bring (Qualifications):
- Education: Bachelor's degree in business or equivalent experience.
- Experience: 5+ years' relevant experience in client success, consulting, strategic account management, or other applicable area, preferably in healthcare benefits, consulting or related industries.
- Strong critical thinking, verbal and written communication, and in-person presentation skills.
- Proficient PC skills, including MS Office Suite and CRM software, Salesforce, ServiceNow experience preferred.
- Experience with creating and maintaining: Account Plans, Health Score Updates, General Account Status.
- Comfortable navigating complex conversations, influencing stakeholders, and driving alignment across internal and external teams.
- Ability to translate data into a persuasive, compelling story with clear, actionable insights and recommendations.
- 25% of travel required as needed – cyclical depending on client needs.
- High degree of personal accountability and trustworthiness, commitment to working within Quantum Health’s policies, values and ethics, and protecting sensitive data.
What’s In It For You:
- Compensation: Competitive base and incentive compensation
- Coverage: Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more.
- Retirement: 401(k) plan with up to 4% employer match and full vesting on day one.
- Balance: Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more.
- Development: Tuition reimbursement up to $5,250 annually, certification/continuing education reimbursement, discounted higher education partnerships, paid trainings and leadership development.
- Culture: Recognition as a Best Place to Work for 15+ years, dedication to diversity, philanthropy and sustainability, and people-first values that drive every decision.
- Environment: A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more.
We need to exclude internal process, diversity statement, tobacco-free, compensation ranges, sponsorship, agencies, reasonable accommodation, recruiting scams, California notices, etc.
Now produce HTML.
We'll have:
About the role
Founded in 1999 and headquartered in Central Ohio, we’re a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we’re on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost – that’s why we call ourselves Healthcare Warriors®. We’re committed to building diverse and inclusive teams – more than 2,000 of us and counting – so if you’re excited about this position, we encourage you to apply – even if your experience doesn’t match every requirement.
Responsibilities
- Supporting and facilitating weekly client meetings, owning the agenda, minutes and action items.
- Ensuring all appropriate attendees are invited and attending.
- Ensuring all documentation including systems have current client information and updates.
- Building and maintaining strong operational and systems knowledge, and risk mitigation.
- Establishing trust and credibility with clients and consultants as a strategic partner by ensuring accurate and timely communications and issue resolution.
- Participating in process improvement and annual activities, and administrative duties as required.
- Leading client performance reporting, translating data into actionable, strategic insights that influence client decisions and demonstrate measurable value.
- Leveraging data insights to develop, maintain and execute strategic accounts plans focused on retention, growth and satisfaction.
- Providing guidance to Client Success Executive IV to optimize the partnership with Quantum Health – e.g. driving member engagement, integrating with other vendor partners.
- Reinforcing the Quantum story and value by protecting and elevating the member experience, ensuring client confidence, strengthening membership satisfaction, and fueling long‑term revenue growth.
- Acting as the primary client liaison within Quantum Health’s operations and cross-functional teams.
- Working with the dedicated implementation team as needed to successfully onboard new clients.
- Managing resolution for escalated operations issues, ensuring root cause awareness and timely action.
- Managing cross-functional operational deliverables, based on client needs, to ensure client and Quantum success.
- Other duties as assigned.
Qualifications
- Bachelor's degree in business or equivalent experience.
- 5+ years' relevant experience in client success, consulting, strategic account management, or other applicable area, preferably in healthcare benefits, consulting or related industries.
- Strong critical thinking, verbal and written communication, and in-person presentation skills.
- Proficient PC skills, including MS Office Suite and CRM software, Salesforce, ServiceNow experience preferred.
- Experience with creating and maintaining: Account Plans, Health Score Updates, General Account Status.
- Comfortable navigating complex conversations, influencing stakeholders, and driving alignment across internal and external teams.
- Ability to translate data into a persuasive, compelling story with clear, actionable insights and recommendations.
- 25% of travel required as needed – cyclical depending on client needs.
- High degree of personal accountability and trustworthiness, a commitment to working within Quantum Health’s policies, values and ethics, and to protecting the sensitive data entrusted to us.
Benefits
- Competitive base and incentive compensation
- Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more.
- 401(k) plan with up to 4% employer match and full vesting on day one.
- Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals
- for any list of duties/requirements/benefits. So responsibilities list should be
- . Qualifications list also
- Supporting and facilitating weekly client meetings, owning the agenda, minutes and action items.
- Ensuring all appropriate attendees are invited and attending.
- Ensuring all documentation including systems have current client information and updates.
- Building and maintaining strong operational and systems knowledge, and risk mitigation.
- Establishing trust and credibility with clients and consultants as a strategic partner by ensuring accurate and timely communications and issue resolution.
- Participating in process improvement and annual activities, and administrative duties as required.
- Leading client performance reporting, translating data into actionable, strategic insights that influence client decisions and demonstrate measurable value.
- Leveraging data insights to develop, maintain and execute strategic accounts plans focused on retention, growth and satisfaction.
- Providing guidance to Client Success Executive IV to optimize the partnership with Quantum Health – e.g. driving member engagement, integrating with other vendor partners.
- Reinforcing the Quantum story and value by protecting and elevating the member experience, ensuring client confidence, strengthening membership satisfaction, and fueling long‑term revenue growth.
- Acting as the primary client liaison within Quantum Health’s operations and cross-functional teams.
- Working with the dedicated implementation team as needed to successfully onboard new clients.
- Managing resolution for escalated operations issues, ensuring root cause awareness and timely action.
- Managing cross-functional operational deliverables, based on client needs, to ensure client and Quantum success.
- Other duties as assigned.
- Bachelor's degree in business or equivalent experience.
- 5+ years' relevant experience in client success, consulting, strategic account management, or other applicable area, preferably in healthcare benefits, consulting or related industries.
- Strong critical thinking, verbal and written communication, and in-person presentation skills.
- Proficient PC skills, including MS Office Suite and CRM software, Salesforce, ServiceNow experience preferred.
- Experience with creating and maintaining: Account Plans, Health Score Updates, General Account Status.
- Comfortable navigating complex conversations, influencing stakeholders, and driving alignment across internal and external teams.
- Ability to translate data into a persuasive, compelling story with clear, actionable insights and recommendations.
- 25% of travel required as needed – cyclical depending on client needs.
- High degree of personal accountability and trustworthiness, a commitment to working within Quantum Health’s policies, values and ethics, and to protecting the sensitive data entrusted to us.
- Competitive base and incentive compensation
- Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more.
- 401(k) plan with up to 4% employer match and full vesting on day one.
- Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals
- . Benefits list also
- . Pay maybe just
. We must not include boilerplate like EEO, scam warnings, internal process, etc. Let's extract substantive content: Who We Are: - Founded in 1999, headquartered in Central Ohio. - Privately-owned, independent healthcare navigation organization. - Mission: make healthcare simpler and more effective for millions of members. - Team: Healthcare Warriors®. - Committed to diverse and inclusive teams; >2,000 associates. - Encourage apply even if experience doesn't match every requirement. What You'll Do (Essential Responsibilities): - Client Management: - Supporting and facilitating weekly client meetings, owning agenda, minutes, action items. - Ensuring all appropriate attendees invited and attending. - Ensuring documentation including systems have current client information and updates. - Building and maintaining strong operational and systems knowledge, and risk mitigation. - Establishing trust and credibility with clients and consultants as a strategic partner by ensuring accurate and timely communications and issue resolution. - Participating in process improvement and annual activities, and administrative duties as required. - Performance Management & Revenue Retention: - Leading client performance reporting, translating data into actionable, strategic insights that influence client decisions and demonstrate measurable value. - Leveraging data insights to develop, maintain and execute strategic accounts plans focused on retention, growth and satisfaction. - Providing guidance to Client Success Executive IV to optimize partnership with Quantum Health – e.g. driving member engagement, integrating with other vendor partners. - Reinforcing the Quantum story and value by protecting and elevating the member experience, ensuring client confidence, strengthening membership satisfaction, and fueling long‑term revenue growth. - Cross Functional Alignment: - Acting as primary client liaison within Quantum Health’s operations and cross-functional teams. - Working with dedicated implementation team as needed to successfully onboard new clients. - Managing resolution for escalated operations issues, ensuring root cause awareness and timely action. - Managing cross-functional operational deliverables, based on client needs, to ensure client and Quantum success. - Other duties as assigned. What You’ll Bring (Qualifications): - Education: Bachelor's degree in business or equivalent experience. - Experience: 5+ years' relevant experience in client success, consulting, strategic account management, or other applicable area, preferably in healthcare benefits, consulting or related industries. - Strong critical thinking, verbal and written communication, and in-person presentation skills. - Proficient PC skills, including MS Office Suite and CRM software, Salesforce, ServiceNow experience preferred. - Experience with creating and maintaining: Account Plans, Health Score Updates, General Account Status. - Comfortable navigating complex conversations, influencing stakeholders, and driving alignment across internal and external teams. - Ability to translate data into a persuasive, compelling story with clear, actionable insights and recommendations. - 25% of travel required as needed – cyclical depending on client needs. - High degree of personal accountability and trustworthiness, commitment to working within Quantum Health’s policies, values and ethics, and protecting sensitive data. What’s In It For You: - Compensation: Competitive base and incentive compensation - Coverage: Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more. - Retirement: 401(k) plan with up to 4% employer match and full vesting on day one. - Balance: Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more. - Development: Tuition reimbursement up to $5,250 annually, certification/continuing education reimbursement, discounted higher education partnerships, paid trainings and leadership development. - Culture: Recognition as a Best Place to Work for 15+ years, dedication to diversity, philanthropy and sustainability, and people-first values that drive every decision. - Environment: A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more. We need to exclude internal process, diversity statement, tobacco-free, compensation ranges, sponsorship, agencies, reasonable accommodation, recruiting scams, California notices, etc. Now produce HTML. We'll have:
About the role
Founded in 1999 and headquartered in Central Ohio, we’re a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we’re on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost – that’s why we call ourselves Healthcare Warriors®. We’re committed to building diverse and inclusive teams – more than 2,000 of us and counting – so if you’re excited about this position, we encourage you to apply – even if your experience doesn’t match every requirement.
Responsibilities
Qualifications
Benefits