Client Support Manager

About the Client

The organization operates in the social change and social justice sector, supporting leaders and organizations focused on equity, sustainability, and results-driven impact. Since its founding in 2006, this remote-based team has assisted hundreds of influential organizations and tens of thousands of individuals, concentrating on issues such as educational equity, immigration reform, racial, economic, and gender justice, and voting rights protection. Their work involves providing coaching, training, and resources aimed at strengthening leadership and management practices in these fields.

About the Opportunity

The Client Support Manager plays a vital role in ensuring smooth, equitable, and efficient training operations for over 10,000 participants annually. This position manages logistics related to public and private training sessions, focusing on delivering a seamless training experience from registration to completion. The role contributes significantly to maintaining the quality and accessibility of training programs that support social justice movements.

Responsibilities

• Manage high-volume participant inquiries and support requests through external-facing communication channels.
• Oversee creation and management of training courses within the registration system.
• Process invoice requests and handle payment follow-ups.
• Maintain and manage participant and financial data across platforms including Zoom, Salesforce, and Arlo.
• Support logistics for in-house training sessions, coordinating scheduling, communications, and accommodations.
• Ensure trainers and participants have necessary resources for successful training experiences.
• Update and maintain participant information in the database to track engagement and impact.
• Handle main office phone line and assist with client queries.
• Lead special projects aimed at improving participant experience and operational efficiency.
• Assist in planning public training schedules and logistics for potential in-person events.

Requirements

• Demonstrated commitment to advancing racial and gender equity with practical experience addressing systemic biases.
• Strong interpersonal skills with the ability to empathize, anticipate needs, and communicate clearly.
• Reflective and adaptable approach to improving work processes and handling challenges.
• Experience managing high-volume communications and complex logistics.
• Familiarity with database management and software platforms such as Salesforce, Zoom, and Arlo.