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Jobs · Business Development · Indiana

Client Support Executive

Kainos · Indianapolis, IN · 3 wk ago
Business DevelopmentFull-time

Job Specification

As a Client Support Executive at Kainos, you will work as part of a large global team supporting our successful cloud-based Smart Product Suite, across our worldwide Client-base. You will work co-operatively with colleagues to understand customer requirements, and with the guidance from more Senior Consultants, help provide Customer value-add service from the Smart Product Suite.

Responsibilities

  • Helping to on-board and provide Business-as-Usual Support to our Customers using the Smart Product Suite.
  • Providing support to our customers as part of the Kainos Smart Gold Service, enabling our customers to maximize value-add from the Kainos Smart Product Suite by:
    • Executing, Reporting and Maintaining customer Test Packs.
    • Performing analysis on customer test coverage to recommend enhancements and improvements that will provide additional customer Value.
    • Liaising directly with customers on a regular basis as part of the Smart Gold Service.

Requirements

  • Excellent customer focus, with experience in a customer-facing environment.
  • A positive can-do attitude with the ability to work independently and adapt your style and practices in response to changing circumstances and customer needs.
  • A clear and effective communicator (both written and verbal).
  • The ability to prioritize, plan workload, and meet key deadlines.
  • An ability to apply all relevant standards and procedures to your own work, maintaining high levels of quality and accuracy at all times.
  • A good commercial awareness and understanding of project and business dynamics.
  • An excellent attention to detail.
  • The capability to work within remote teams and alongside customers, as well as individual tasks with limited supervision.

Qualifications

  • A developed understanding of manual and automated testing.
  • Experience in the implementation of on-premise or cloud-based Financials / Business Applications such as CRM, ERP, BI or HCM.
  • Experience of the Workday Application Suite.

Skills

  • Customer Focus
  • Positive Attitude
  • Communication Skills
  • Time Management
  • Quality Assurance
  • Commercial Awareness
  • Attention to Detail
  • Teamwork

Benefits

We offer a competitive benefits package including:

  • Flexible working arrangements
  • Professional development opportunities
  • Regular team-building activities
  • Health and wellness programs
  • Employee referral bonuses

Pay

Competitive salary commensurate with experience.

Schedule

Full-time position with flexible working hours.

About Kainos

Kainos is a company that believes in creating real impact through innovation and collaboration. We are a people-first culture that values creativity and inclusivity. We are committed to building a diverse and inclusive team where everyone's contributions are valued.

Equal Opportunity Employer

Kainos is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. We celebrate and respect the unique backgrounds, experiences, and perspectives of all our employees.

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