Client Support Executive

Job Specification

As a Client Support Executive at Kainos, you will work as part of a large global team supporting our successful cloud-based Smart Product Suite, across our worldwide Client-base. You will work co-operatively with colleagues to understand customer requirements, and with the guidance from more Senior Consultants, help provide Customer value-add service from the Smart Product Suite.

Responsibilities

• Helping to on-board and provide Business-as-Usual Support to our Customers using the Smart Product Suite.
• Providing support to our customers as part of the Kainos Smart Gold Service, enabling our customers to maximize value-add from the Kainos Smart Product Suite by:
• Executing, Reporting and Maintaining customer Test Packs.
• Performing analysis on customer test coverage to recommend enhancements and improvements that will provide additional customer Value.
• Liaising directly with customers on a regular basis as part of the Smart Gold Service.

Requirements

• Excellent customer focus, with experience in a customer-facing environment.
• A positive can-do attitude with the ability to work independently and adapt your style and practices in response to changing circumstances and customer needs.
• A clear and effective communicator (both written and verbal).
• The ability to prioritize, plan workload, and meet key deadlines.
• An ability to apply all relevant standards and procedures to your own work, maintaining high levels of quality and accuracy at all times.
• A good commercial awareness and understanding of project and business dynamics.
• An excellent attention to detail.
• The capability to work within remote teams and alongside customers, as well as individual tasks with limited supervision.

Qualifications

• A developed understanding of manual and automated testing.
• Experience in the implementation of on-premise or cloud-based Financials / Business Applications such as CRM, ERP, BI or HCM.
• Experience of the Workday Application Suite.

Skills

• Business, Finance, Computer Science or related degree to an honours level.

Benefits

At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive. We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are. We also believe every candidate deserves a level playing field. Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out. We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.

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Benefits

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