Client Support Engineer 1

About the role

This role will work from Fairfax office 5 days per week! Rotating schedule - client is 24/7/365!

Position Overview

Perform activities associated with implementation, integration and support of computer systems in mission critical response operations environment. Candidate must be capable of installing standalone computer/simple network additions or network installs, wiring install, or support level efforts augmenting the large LAN/WAN projects.

• Work within deadlines with or without direct supervision.
• Interact professionally with other employees, customers and suppliers.
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Responsibilities

• Workstation: unbox equipment; check inventory; set up/Power on; set up default configuration; install hardware; deploy workstations
• Install OS; test configuration; run diagnostics
• Configure computers and devices for network
• Image computer systems
• Install updates and scripts
• Run diagnostics, repair and test computer equipment/devices
• Act as the first level support for customer technology problems and identify root causes, resolve, and monitor technology support requests in a timely, effective, and professional manner
• Properly escalate and document unresolved queries to the next level of support
• Regularly maintain internal service ticket and time entry information

Qualifications

• Some college or equivalent experience; technical coursework
• Entry level with some prior experience providing technical support in a business environment.
• Windows OS experience
• Hands on and practical knowledge of networks and computer systems.
• Excellent oral and written communications skills with customers and peers; tactful and effective customer communications.
• Strong team player
• Ability and willingness to evaluate and learn new technologies and apply them effectively.
• Previous position with customer service experience.