Client Success Support Representative

About the Role

The Client Success Support Representative (CSS) performs support functions within the Client Success Department and occasionally communicates directly with clients. This position works closely with the Client Success Representative on guidelines and procedures for duties performed within the CSS group.

Responsibilities

• Review and clear Held Order Transactions requiring data analysis.
• Handle customer chargebacks.
• Process return merchandise to vendors.
• Set up and maintain software tables and codes specific to the client’s business parameters.
• Load items into the item master.
• Set up and maintain kit offerings.
• Generate reports, including special reports for clients and leadership as required.
• Process client tickets submitted through the client support ticketing system.
• Assist clients with systemic questions and processes.
• Coordinate and process orders requiring special handling.
• Coordinate with the Client Success department and internal staff to ensure customer satisfaction.
• Assist in onboarding new clients as needed.
• Fill in for others in the Client Success department as needed.
• Perform other duties as assigned.

Requirements

• High level of initiative and ability to work well in a team environment.
• Excellent written and verbal communication skills.
• Ability to handle stressful situations and deadline pressures.
• Consistent punctuality and attendance; arrives on time for work, meetings, and appointments.
• Follows instructions and responds positively to management direction.
• Proficiency in Excel, Word, and Access.
• Fluent mathematical abilities.

Qualifications

2-3 years of administrative or customer service experience or comparable business education.

Physical Requirements

Prolonged periods sitting at a desk and working on a computer.

Pay

$15 per hour (exempt position).