Client Success Support - B2B

About the role

This is a 3-day-a-week hybrid position based in our office in Austin, TX, 78750 zip code.

Responsibilities

• Develop and maintain strong relationships with assigned clients, serving as their main point of contact.
• Manage a book of business from the Onboarding through complete life cycle of the customer.
• Provide ongoing support to our Client Success Managers, and Senior Client Success Managers to include:
• Answering incoming calls
• Processing returns
• Data analysis
• Profile builds and ability to work across several platforms
• Reporting analytics

Requirements

• Minimum of 2 years of experience in a client-facing role, call center operations, account management, or customer success.
• Proven track record of managing client relationships and driving client satisfaction and retention.
• Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with clients.
• Strong problem-solving and decision-making abilities, with a proactive and solution-oriented mindset.
• Ability to collaborate effectively with cross-functional teams and manage multiple client accounts simultaneously.
• Familiarity with CRM software and other relevant tools and technologies.
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Strong attention to detail.
• Proficiency in Microsoft Suite, especially excel.
• Bachelor’s degree in business administration, marketing, or a related field (preferred)
• High School Graduate or Equivalent
• Ability to type over 40 WPM

Qualifications

• None specified

Skills

• Minimum of 2 years of experience in a client-facing role, call center operations, account management, or customer success.
• Proven track record of managing client relationships and driving client satisfaction and retention.
• Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with clients.
• Strong problem-solving and decision-making abilities, with a proactive and solution-oriented mindset.
• Ability to collaborate effectively with cross-functional teams and manage multiple client accounts simultaneously.
• Familiarity with CRM software and other relevant tools and technologies.
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Strong attention to detail.
• Proficiency in Microsoft Suite, especially excel.
• Bachelor’s degree in business administration, marketing, or a related field (preferred)
• High School Graduate or Equivalent
• Ability to type over 40 WPM

Benefits

• Dental Insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance