Client Success Manager II

About the role

At Lytx, we’re passionate about our work and inspired to help make our roadways safer. As a Client Success Manager on our Enterprise team, you’ll serve as the primary partner for some of our most strategic clients — guiding them from deployment through renewal and beyond. You’ll connect client business goals to Lytx’s technology, build lasting relationships, and help clients realize measurable safety outcomes.

Responsibilities

• Serve as the primary point of contact for enterprise clients across the full lifecycle — from deployment through renewal — managing program plans, risks, and growth opportunities
• Build trust-based relationships with key stakeholders at all levels of the client organization, driving strong engagement, adoption, and long-term retention
• Develop and maintain renewal strategies that reflect each client’s product utilization, value drivers, and any risks or blockers to continued partnership
• Partner with the Account Team on expansion conversations, using Salesforce and other tools to stay ahead of churn and surface opportunities
• Design and deliver effective onsite and web-based training, best practice presentations, and platform configurations tailored to each client’s unique needs
• Present data and program performance insights to executive-level clients, translating metrics into clear narratives and actionable next steps
• Contribute to CS team best practices, playbooks, and peer development — sharing what’s working and helping raise the bar for how the team serves clients

Requirements

• 3+ years in account management, customer success, or client services within a SaaS or commercial technology environment
• Proven ability to manage complex, enterprise-level accounts and build relationships at the executive level
• Strong analytical skills — comfortable working with data, spotting trends, and building a compelling story for clients and internal stakeholders
• Experience designing and delivering presentations and training to diverse audiences, including senior leadership
• Proficiency in Salesforce (or similar CRM) and Microsoft Excel
• Excellent written and verbal communication skills, including persuasion and negotiation
• Willingness to travel approximately 1–3 times per quarter; experience in fleet management or the trucking industry is a plus

Qualifications

• Willingness to travel approximately 1–3 times per quarter; experience in fleet management or the trucking industry is a plus

Skills

• Strong analytical skills
• Proficiency in Salesforce (or similar CRM)
• Excellent written and verbal communication skills
• Willingness to travel approximately 1–3 times per quarter

Benefits

• Medical, dental and vision insurance
• Health Savings Account
• Flexible Spending Accounts
• Telehealth
• 401(k) and 401(k) match
• Life and AD&D insurance
• Short-Term and Long-Term Disability
• FTO or PTO
• Employee Well-Being program
• 11 paid holidays plus 1 inclusive holiday per year
• Volunteer Time Off
• Employee Referral program
• Education Reimbursement Program
• Employee Recognition and Appreciation program
• Additional perk and voluntary benefit programs

Pay

The expected hiring salary for this position is: $69,500.00 - $88,500.00

Schedule

Full-time