Client Success Supervisor

Key Responsibilities

• Team Supervision: Lead a team of Client Success Coordinators and Account Managers.
• Support, coaching, and resolution for client concerns.
• Conduct client experience and customer service training.
• Monitor and assist with addressing emails sent to a supervisor email group.
• Monitor team-based dashboards to assure productivity.
• Performance Management: Review daily workload dashboards, lead weekly team huddles, hold weekly one-on-one expectation meetings, maintain and plan employee schedules.
• Client Experience Improvement: Collaborate with all departments to improve the client experience, review training needs, ensure the "Anderson Way" client experience, monitor client interactions, and encourage continuous learning.
• Recruitment and Development: Interview potential Client Success Coordinators, provide training and development opportunities, and encourage professional growth.
• Administrative Tasks: Ensure accurate client documentation, perform other duties as assigned.

Required Qualifications

• Bachelor’s Degree in business or related field.
• Strong background in previous roles with increased responsibility, including demonstrated leadership capabilities.
• Minimum 1 year of experience in a previous supervisory capacity.
• Minimum 2 years of experience in customer/client service.
• Experience with telephone-based customer service and leading in a virtual environment is a plus.
• Outstanding written and verbal communication skills.
• Strong organizational and problem-solving skills.
• Able to manage multiple projects in tandem.

Preferred Qualifications

• Salesforce CRM experience.