Client Success Specialist - Builder Division

About the role

Banko Overhead Doors, established in 1984, is a trusted leader in the industry known for its commitment to quality, reliability, and customer service. The company prides itself on helping homeowners and businesses select durable, high-quality garage doors, supported by a team of dedicated employees who prioritize honesty and care.

Key Responsibilities

• SUPPORT, MANAGEMENT, AND MAIN POINT OF CONTACT FOR ASSIGNED BUILDER ACCOUNTS
• SETTING AND ACHIEVING POSITIONAL GOALS FOR ACCOUNTS
• HANDLING HIGH LEVEL COMPLAINTS AND CONCERNS
• ANSWERING HIGH VOLUME CALLS
• WORKING WITH CO-WORKERS AND MANAGEMENT TEAM TO STAY UP-TO-DATE WITH PRODUCTS
• POLICY CONFIRMATION PRE-CALLS FOR DELIVERY AND INSTALLATION
• SUPPORT EFFORTS BY ALL MEMBERS OF BANKO DOORS TO CONTINUOUSLY IMPROVE DEPARTMENTAL AND COMPANY PERFORMANCE

Qualifications

• ASSOCIATES DEGREE OR EQUIVALENT EXPERIENCE IN THE CUSTOMER SERVICE OR ACCOUNT MANAGEMENT FIELD (3-5 YEARS)
• STRONG COMMUNICATION SKILLS
• RELATIONSHIP BUILDER WITH A POSITIVE, GO-GETTER ATTITUDE
• MUST BE ABLE TO WORK IN HIGH PRESSURE SITUATIONS
• MUST BE A TEAM-PLAYER AND ABLE TO TAKE DIRECTION
• HIGHLY MOTIVATED AND RESULTS ORIENTED
• STRONG ORGANIZATIONAL SKILLS
• ABILITY TO USE GOOD JUDGMENT IN PERFORMING CONFLICTING DEMANDS AND MANAGING PRIORITIES
• STRONG INITIATIVE WITH AN ABILITY TO SEEK OUT RELEVANT INFORMATION PRIOR TO MAKING TIMELY DECISIONS
• MUST HAVE FULL UNDERSTANDING AND PROFICIENT USE OF MICROSOFT OFFICE SUITE
• MINIMUM TYPING SPEED OF 50 WPM
• MUST PASS A PRE-Employment BACKGROUND CHECK

BENEFITS

• FULL-TIME HOURS WITH COMPETITIVE PAY
• FULL BENEFITS (MEDICAL, DENTAL, 401K, PTO, HOLIDAY PAY, CELL PHONE)
• OPPORTUNITY FOR GROWTH
• POSITIVE WORK ENVIRONMENT AND TEAM-ORIENTED COMPANY CULTURE
• SHOW UP FOR BANKO & BANKO WILL SHOW UP FOR YOU
• WE VALUE RELIABILITY, TEAMWORK, AND LONG-TERM GROWTH

Equal Opportunity Employer

We are committed to providing equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Banko Overhead Doors will provide reasonable accommodations for qualified individuals with disabilities.