Client Success Representative (Remote)

About the role

We're looking for a tech-savvy Customer Success professional to ensure our clients have a great experience and build strong customer relationships.

Responsibilities

• Develop and nurture relationships with selected accounts for successful campaigns.
• Act as a trusted advisor and expert in our DemandFactor offerings.
• Work with internal experts to deliver excellent campaign leads and ensure client satisfaction.
• Collaborate with the Sales team from proposal to delivery, addressing options and integrations.
• Manage account documentation, including reports and recommendations.
• Handle post-sale account management, fostering growth through exceptional customer service.

Requirements

• Excellent written and verbal communication skills with a strong focus on customer success.
• Minimum two years of account management or customer service experience preferred.
• Highly organized and detail-oriented, capable of managing over 30 clients effectively.
• Ability to thrive collaboratively in a team and work independently with minimal supervision.
• Strong problem-solving skills, with the ability to engage and interact with internal teams.
• Logical thinking to diagnose and resolve issues, recognizing when escalation is needed.
• Comfortable learning various software, from MS Office (Excel) to CRM systems.
• Strong time management and effective prioritization skills to handle tasks in a dynamic work environment.