Client Success Project Manager

Brad Hussey · Success, AR · 2 days ago

Information TechnologyContract

About Authority Engines:

We build personalized email and website systems for coaches, consultants, creators, and nonprofits.

Communicate directly with clients, available during Canadian/US business hours.
Lead client-facing video calls.
Run kickoff and client update calls in North American time zones.
Maintain accurate timelines and milestone tracking inside Basecamp.
Coordinate with the Personalization Systems Implementor and external specialists.
Ensure clients deliver required assets and information on schedule.
Protect scope and prevent scope creep.
Perform non-technical UX-level QA.
Maintain and improve internal structure across SOPs, templates, and naming conventions.
Document and update SOPs for all recurring processes.
Identify process gaps or inefficiencies and propose improvements.
Support incremental refinement with every project.

Excellent communicator with strong writing and interpersonal skills.
Naturally organized with a sharp sense of clarity and follow-through.
Calm, steady presence in client conversations.
Fast learner who absorbs our methodology quickly.
Able to use AI intelligently.
Strong documentation habits and a respect for structured systems.
Not running a personal brand, creator business, selling courses, or operating a competing agency or freelance practice in adjacent services.

Experience with Kit, RightMessage, Basecamp, Trello, Zapier, Notion, Slack.
Familiarity with segmentation, funnels, personalization concepts, or CRM systems.
Experience working with nonprofits, creators, or expert-led organizations.

Email your application to brad [at] brightsidestudios [dot] ca with the subject line: PM Application: [Your Name].
Include: 3-minute Loom video, one example of client communication, your budget expectations, and confirmation you can work remotely during North American business hours.

About Authority Engines:

We build personalized email and website systems for coaches, consultants, creators, and nonprofits.

Work directly inside our systems, building, improving, and documenting the personalization infrastructure that powers our clients’ growth.
Build and configure segmentation surveys, multi-step experiences, targeting rules, and personalized on-site experiences using our internal frameworks.
Implement dynamic headlines, personalized content blocks, conditional CTAs, and adaptive website messaging according to our methodology.
Test every variation, fallback, display rule, and edge-case interaction to ensure flawless behavior.
Build and maintain advanced visual automations using our proven structure and logic patterns.
Implement Liquid-powered conditional logic for snippets, CTA rotation blocks, dynamic newsletter content, and adaptive messaging.
Ensure all Liquid conditionals are Kit-safe, email-friendly, and structured for future reuse.
Document all logic, naming conventions, and framework updates as SOPs.
Test every conditional path using structured test subscriber profiles.
Document each workflow and logic pattern as reusable SOPs.
Improve internal templates, naming conventions, and system structure.
Ensure every new project upgrades our internal personalization framework.

Total beginner will not be a fit.
Comfortable writing, reading, and debugging Liquid conditionals.
Strong documentation habits — SOP creation and refinement are core expectations, not optional.
Self-starter who learns independently, digs into documentation, solves problems without hand-holding, and improves systems proactively.
Able to use AI as a professional tool, not a shortcut.
Calm, focused operator who enjoys deep work and clean implementations.
Someone who values craftsmanship and intends to surpass Brad's technical skill over time.
Not a creator, influencer, personal-brand builder, or course seller.

Experience with marketing automation platforms.
Familiarity with personalization, segmentation, CRO, or lifecycle marketing.
Experience working with expert-led businesses or mission-driven organizations.
Proficiency or willingness to quickly develop proficiency in other ecosystem tools, such as HubSpot, Customer.io, or similar platforms when projects require it.

Email your application to brad [at] brightsidestudios [dot] ca with the subject line: Automations Application: [Your Name].
Include: 3-minute Loom video, one Liquid code example, your budget expectations, and confirmation you can work remotely with async communication via Slack/Basecamp.

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