Client Success Manager

About the role

ADRM is seeking a Client Success Manager to support and coordinate strategic client initiatives across large, enterprise accounts. This role serves as a central point of contact between client stakeholders and internal ADRM teams, helping ensure successful communication and execution across multiple services and operational initiatives.

Responsibilities

• Client Success & Account Coordination
• Serve as the primary point of contact for strategic client accounts and initiatives
• Lead client meetings, program reviews, onboarding sessions, and strategic discussions
• Reinforce ADRM's position as a trusted long-term partner
• Support account growth opportunities through relationship management
• Help coordinate onboarding timelines, milestones, and deliverables across multiple client deployments
• Partner with development and internal stakeholders to help shape appropriate solutions and responses based on client feedback
• Build strong working relationships with client stakeholders and internal teams
• Support long-term client success by helping ensure a seamless and high-quality client experience
• Program & Initiative Management
• Lead client onboarding sessions, training, and platform walkthroughs
• Support clients in understanding and using DEFENDER™ effectively for their operational needs
• Help maintain momentum and ensure projects and operational initiatives continue progressing effectively
• Identify gaps and proactively help resolve them
• Program & Project Management: track timelines, milestones, deliverables, risks, dependencies, and action items
• Maintain clear documentation, status updates, and reporting
• Partner with internal teams to ensure smooth execution and issue resolution
• Other duties as assigned