Client Success Manager - US

About the role

At Elevate Teams, the Client Success Manager isn't a support seat, it's a revenue seat. You own client relationships end-to-end: driving satisfaction, resolving escalations before they become problems, and leading expansion through sharp, ROI-backed proposals. About 85% of your time is proactive, relationship-building, strategic problem-solving, and spotting growth before the client asks for it. We want people who bring solutions, not problems, to every conversation. Everything we do runs on our core values: Be Great, Good Vibes, Curious, Poised, Defender, Extreme Ownership. We move fast, think strategically, and always have our clients', and our teammates', backs.

This is a remote position.

Responsibilities

• Revenue & growth
  • Drive VA placement growth through systematic account expansion
  • Lead ROI-focused expansion conversations across your book
  • Keep an active, healthy expansion pipeline at all times
  • Build, pitch, and close tailored upsell proposals
  • Run strategic QBRs for multi-VA and key accounts
  • Catch growth, satisfaction, and capacity signals early, in every check-in
• Retention & client success
  • Be the primary relationship owner for multi-VA and expansion-ready accounts
  • Own satisfaction and long-term retention across your portfolio
  • Spot churn risk before it escalates, and act on it
  • Personally resolve revenue-critical escalations with urgency and poise
  • Know each client's business drivers and success metrics cold
  • Partner with recruiting, training, and ops to deliver client outcomes
• Team & operating rhythm
  • Mentor junior team members, bring them into expansion conversations and coach them on growth strategy
  • Share play books and case studies across the Client Success team
  • Keep the CRM airtight: interactions, opportunities, outcomes
  • Rebalance your book regularly to maximize growth and coverage
  • Report weekly on client health, retention risk, and expansion progress
  • Run a consistent cadence of proactive outreach and strategic planning

Requirements

• Proven experience managing and developing people, direct people management required
• A strong track record in Client Success, Account Management, or Growth roles
• Communication and relationship-building skills that clients notice
• An ownership mindset, nothing falls through the cracks on your watch
• Strategic thinking paired with real execution ability
• Comfort in fast-paced, high-growth environments
• Insurance or staffing experience is a plus (we'll train you either way)
• Based in the U.S., with reliable internet and a professional remote setup

Pay

Base salary: $80,000/year

Variable incentive: 10–25% of base, performance-based

Benefits

• Health insurance with company contribution
• Paid time off and holidays
• Fully remote
• A culture that actually rewards hustle, ownership, and good vibes