Client Success Manager - Supply Chain

About the role

Reporting to the Director, Client Success, the Client Success Manager drives client satisfaction, engagement, and retention for an assigned portfolio. This role serves as the primary point of contact for Valify subscribers, ensuring successful onboarding, strong platform utilization, and delivery of measurable cost savings.

Responsibilities

• Act as the primary relationship manager, ensuring a high level of client satisfaction and engagement
• Lead onboarding and implementation of the Valify platform, managing timelines, communication, and stakeholder alignment
• Monitor utilization and proactively drive adoption through training, support, and ongoing engagement
• Identify and present cost-saving opportunities using data and analytics insights
• Conduct quarterly business reviews, including reporting, presentations, and strategic recommendations
• Collaborate cross-functionally with GPO account teams, sourcing, and business intelligence partners
• Translate client reporting needs and support data quality and analytics initiatives
• Support client renewals, promote new features, and introduce additional Valify solutions
• Manage multiple projects, track progress, and escalate risks as needed

Requirements

• Bachelor’s degree required
• 5+ years of healthcare, supply chain, or GPO experience required
• Strong analytical, problem-solving, and organizational skills
• Experience with data tools (e.g., Excel, Power BI) and CRM systems
• Excellent communication and relationship management skills
• Proven ability to manage multiple priorities in a fast-paced environment
• Travel up to 25% required

Benefits

HealthTrust offers a total rewards package that supports the health, life, career, and retirement of colleagues. Available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health, and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection, and consumer discounts

Note: Eligibility for benefits may vary by location.