Client Success Manager (MedInsight)

Position Summary

This position serves as the primary point of contact and liaison for clients, supporting them throughout the client journey from implementation through production. Client Success Managers ensure client needs and expectations are aligned; contractual obligations are met, and day-to-day operations run smoothly. They maintain client satisfaction and help clients realize measurable value from our products and services.

Primary Responsibilities

• Deliver timely client support by managing tickets and ensuring service levels agreements are met.
• Collaborate closely with clients through regular engagement, identifying opportunities to improve outcomes, championing data-driven decision-making, and optimizing data processes to maximize the value clients receive from their MedInsight investment.
• Work closely with our client engineering teams (located in both the US and India) to coordinate client support activities. This includes clearly communicating requirements, timelines, and priorities so engineering team members can complete tasks and provide status updates and outcomes.

Preferred Skills And Experience

• Bachelor’s degree in related field or equivalent work experience.
• 5+ years of experience in data analytics, health care, or related field.
• Experience coordinating cross-functional teams to translate client needs into clear requirements, align priorities/timelines, manage escalations, and drive issues to resolution.
• Partner cross-functionally to drive adoption, satisfaction and growth.
• Identify opportunities to improve client outcomes or business impact.
• Able to learn and navigate a variety of technical tools to review and analyze client data.
• Able to work with clients on a range of topics including software upgrades, functionality, healthcare analytics and data related questions.
• Able to analyze data and develop client-facing deliverables that are informative, clear, and easy to use.
• Able to ensure data quality, integrity, and security across all data sources and platforms.
• Experience with problem-solving and with the ability to work independently and as part of a team.
• Experience with Databricks and cloud platforms, particularly Microsoft Azure.
• Prior exposure to healthcare payer or ACO data.
• Prior exposure to EHR systems, clinical data, and claims data.
• Strong communication skills (written and verbal).
• Team player with excellent interpersonal skills.

Additional Skills (Nice To Have)

• Familiarity with project management software ex. Azure DevOps, Jira.
• Exposure to Python, R, SQL, or other programming languages.