Client Success Manager I

About the role

Luxury Presence is building the AI growth platform for real estate. Backed by Bessemer Venture Partners and other top investors, we're a Series C company that has hit $100M in annual recurring revenue. More than 90,000 real estate professionals, including over 30% of the WSJ Real Trends top 100 agents in the United States, use us to run and grow their business. We're looking for a Client Success Manager I to join our growing Client Success team.

Responsibilities

• Deeply understand your clients' goals, business needs, and brand vision — and align that knowledge to meaningful platform outcomes.
• Build trusted relationships through proactive communication, consistent follow-through, and genuine investment in each client's success.
• Support clients through onboarding, develop a strong command of the Luxury Presence platform, and work cross-functionally to ensure clients are getting maximum value from their investment.

Requirements

• 3+ years of experience in Client Success, Account Management, Customer Support, or a related client-facing role.
• 1+ year managing a book of business.
• Strong written and verbal communication skills.
• Comfort learning new software platforms quickly — experience with content management systems and integrations are a plus (ex. Wordpress, shopify, and common CRMs).
• A basic understanding of digital marketing concepts (SEO, social media, content, and/or paid media) or a genuine eagerness to learn.
• A track record of being reliable, organized, and thorough in your work.
• Experience in a fast-paced, team-oriented environment.
• An interest in the real estate industry (a passion is a plus!)

Qualifications

• You're Good At Building strong, trusted relationships with clients and understanding their goals and priorities.
• You Communicate clearly and proactively — setting expectations, sharing updates, and ensuring clients feel supported.
• You Drive product adoption by translating client goals into thoughtful, tailored platform recommendations.
• You Manage multiple clients and priorities while staying highly organized and detail-oriented.
• You Collaborate cross-functionally to advocate for client needs and ensure timely solutions.
• You Approach challenges with curiosity, professionalism, and a solutions-oriented mindset.

Skills

• Approach challenges with curiosity, professionalism, and a solutions-oriented mindset.
• Translating client goals into clear, actionable next steps on the platform.
• Learning fast and applying new knowledge to real situations.
• Prioritizing effectively when juggling multiple clients and tasks.
• Drawing people in with your energy and can-do attitude.
• Following up, following through, and never letting things fall through the cracks.
• Not taking yourself too seriously — you stay humble and keep it fun.

Benefits

• Plus Performance bonus
• Competitive Equity/Stock Options
• Flex PTO
• Health/Vision/Dental Insurance
• 401k

Pay

Salary range: $70,000 - $100,000 annually

Schedule

Hybrid (In office 4 days a week for first 30 days, 3 days a week once you have completed new hire training)

Working hours of 8:00 am to 5:00 pm

Company Culture

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.

Equal Opportunity Employer

We are committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. We do not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

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