Client Success Manager I

About the role

Luxury Presence is building the AI growth platform for real estate. Backed by Bessemer Venture Partners and other top investors, we're a Series C company that has hit $100M in annual recurring revenue. More than 90,000 real estate professionals, including over 30% of the WSJ Real Trends top 100 agents in the United States, use us to run and grow their business. We're looking for a Client Success Manager I to join our growing Client Success team.

Responsibilities

• Deeply understand clients' goals, business needs, and brand vision and align that knowledge to meaningful platform outcomes.
• Build trusted relationships through proactive communication, consistent follow-through, and genuine investment in each client's success.
• Support clients through onboarding, develop a strong command of the Luxury Presence platform, and work cross-functionally to ensure clients are getting maximum value from their investment.

Requirements

• 3+ years of experience in Client Success, Account Management, Customer Support, or a related client-facing role.
• 1+ year managing a book of business.
• Strong written and verbal communication skills.
• Comfort learning new software platforms quickly (ex. Wordpress, Shopify, and common CRMs).
• A basic understanding of digital marketing concepts (SEO, social media, content, and/or paid media) or a genuine eagerness to learn.
• Experience in a fast-paced, team-oriented environment.
• An interest in the real estate industry (a passion is a plus!)

Qualifications

• Good at building strong, trusted relationships with clients and understanding their goals and priorities.
• Communicating clearly and proactively — setting expectations, sharing updates, and ensuring clients feel supported.
• Driving product adoption by translating client goals into thoughtful, tailored platform recommendations.
• Maintaining multiple clients and priorities while staying highly organized and detail-oriented.
• Collaborating cross-functionally to advocate for client needs and ensure timely solutions.
• Approaching challenges with curiosity, professionalism, and a solutions-oriented mindset.

Skills

• Asking great questions — you dig below the surface to truly understand what a client needs.
• Translating client goals into clear, actionable next steps on the platform.
• Learning fast and applying new knowledge to real situations.
• Prioritizing effectively when juggling multiple clients and tasks.
• Drawing people in with your energy and can-do attitude.
• Not taking yourself too seriously — you stay humble and keep it fun.

Benefits

Plus Performance bonus + Competitive Equity/Stock Options, Flex PTO, Health/Vision/Dental Insurance, 401k

Pay

Competitive salary commensurate with experience

Schedule

Hybrid (In office 4 days a week for first 30 days, 3 days a week once you have completed new hire training)

Location

Located in Austin, TX or Scottsdale, AZ

Application Instructions

Join us in shaping the future of real estate. The real estate industry is in the midst of a seismic shift, and the future belongs to those who break new ground. As one of the fastest-growing companies in the proptech and marketing sectors, Luxury Presence challenges the status quo of what technology can do for real estate agents, leaders, and brokerages. We're a team of agile and tenacious innovators working collaboratively to drive the industry forward. Together, we build game-changing products that empower modern real estate entrepreneurs to dominate their markets. From award-winning web design to agile SEO solutions to cutting-edge AI tools, we deliver tech that anticipates market shifts and keeps our clients ahead of their competition.

Equal Opportunity Employer

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.