Client Success Manager | Hybrid in Honolulu, HI!

Location: Honolulu, HI (Hybrid)

About LevelUp HR

LevelUp HR is a full-service PEO specializing in high-risk industries such as construction, healthcare, transportation, and hospitality. We deliver white-glove, on-site support and proactive compliance strategies that help small and mid-sized businesses navigate complex HR challenges with confidence. Our mission is to redefine HR solutions through exceptional service, deep industry expertise, and scalable technology.

About The Role

As a Client Success Manager, you will be the primary point of contact for our PEO clients, ensuring they receive outstanding service across payroll, benefits, compliance, and HR support. This role blends relationship management, operational oversight, and strategic guidance to help clients thrive. You’ll be part of a high-impact team that values proactive problem-solving, continuous improvement, and client success.

Responsibilities

• Serve as a trusted advisor for assigned local and national client accounts, building strong, long-term relationships.
• Oversee delivery of PEO services including payroll, benefits administration, HR support, and compliance.
• Act as the escalation point for client issues, ensuring prompt and professional resolution.
• Conduct regular client check-ins to review service performance, identify improvement opportunities, and ensure satisfaction.
• Collaborate cross-functionally with internal teams (Payroll, Benefits, Compliance, HRIS) to deliver integrated solutions.
• Educate clients on our HR and payroll platforms to maximize adoption and usage.
• Monitor client KPIs and prepare reports to track service quality, retention, and engagement.
• Stay current on labor laws and regulations; manage audits and implement proactive compliance strategies.
• Develop and maintain standard operating procedures (SOPs) for client onboarding and service delivery.
• Identify opportunities to expand client use of LevelUp HR services and partner with sales on renewals or new solutions.
• Provide guidance on HR best practices, workforce management, and risk mitigation.
• Travel occasionally to client sites for relationship building, training, and strategic meetings (approx. 10%).

Requirements

• 2 years of experience in HR services, client account management, or PEO operations are optimal but not required.
• Strong understanding of labor laws, payroll processes, and benefits administration a plus.
• Exceptional communication, relationship-building, and client service skills.
• Proven problem-solving and analytical abilities with a focus on process improvement.
• Proficiency in HRIS/payroll systems and Microsoft Office Suite.
• HR certifications (e.g., PHR, SHRM-CP) are a plus.
• Experience in high-risk industries (e.g., construction, healthcare, transportation) is highly valued.

Benefits

• Comprehensive health, dental, and vision insurance
• 401(k) retirement plan
• Paid time off (PTO)
• Professional development opportunities
• Clear career growth paths

Pay

$75,000 to $80,000/year

Schedule

Full-time, hybrid with occasional travel (approx. 10%)