Client Success Manager

About FIXD & AppraisalPRO

FIXD breaks car problems down into simple and understandable terms, so drivers know the price of a repair when they take their car to the shop. The FIXD Sensor plugs into the diagnostic port of a driver's car and communicates via Bluetooth to the FIXD app. AppraisalPRO is FIXD's B2B product that helps dealerships during the vehicle appraisal process. We detect any problems with trade-in vehicles, provide estimated reconditioning costs for a vehicle, a consumer-facing condition report for use in negotiations, and a comprehensive analytics platform. We integrate with dealers' inventory management systems, like vAuto, to make appraisals fast and simple.

Job Description

Onboard dealership customers to AppraisalPRO and conduct initial training
Quickly and effectively aid customers in resolving technical issues and coordinate with internal engineering teams to resolve any issues
Proactively provide support by actively monitoring product usage to identify red flags
Influence and build rapport with key decision-makers in order to become their trusted advisor
Secure referrals to other potential dealership customers from existing customers
Present recommendations on platform and user experience improvements to our Product and Engineering team

Requirements

• The ability to quickly build relationships and trust
• Excellent interpersonal skills
• Strong communicator who can present and write well, extremely responsive
• Able to multitask and prioritize
• Passion for providing top-notch customer service

Plus Experience

• In the Franchise Dealership industry

Benefits

• Health Care Plan (Medical, Dental & Vision) for you and your family
• 401k - 5% match
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development
• Free Food & Snacks