Client Success Lead

About the role

The Client Success team at Affirm partners with merchants to maximize the value of their Affirm relationship, driving mutual business growth. As a Client Success Lead, you will serve as the primary post-sale contact, optimizing merchant performance, expanding product adoption, and identifying revenue and GMV opportunities. You will collaborate across Analytics, Product, Marketing, Credit, and Technical teams to shape solutions that benefit both merchants and Affirm.

Responsibilities

• Manage a portfolio of merchant accounts across industries to build long-term, strategic relationships.
• Lead contract renewals, pricing updates, and expansions.
• Develop and execute proactive client management strategies to drive incremental GMV and revenue.
• Analyze merchant performance and recommend programs to increase product adoption, marketing best practices, and program optimization.
• Maintain merchant relationship health to ensure mutual value from the partnership.
• Orchestrate cross-functional teams (Analytics, Credit, Technical, Marketing, Product) to enhance Affirm’s offerings for merchants.

Requirements

• 5+ years of B2B client-facing experience, preferably in a high-tech environment.
• Experience negotiating and closing commercial contracts (e.g., RFPs, renewals).
• Strong customer relationship management skills with the ability to manage strategic accounts.
• Experience managing cross-functional projects with high attention to detail.
• Excellent written (proposals, memos, emails) and verbal communication skills, including presenting.
• Strong analytical abilities to review merchant performance and report on program impact to stakeholders.
• Knowledge of consumer finance offerings, integrated software solutions, and e-commerce preferred.
• Proficiency with Salesforce and BI tools.

Pay

Base pay grade: H

Equity grade: 5

On Target Earnings (OTE) range (includes base pay and sales incentive target):

• USA (CA, WA, NY, NJ, CT): $125,000 – $187,500 per year
• USA (all other states): $110,000 – $172,500 per year

Benefits

• Health care coverage: Affirm covers all premiums for all levels of coverage for you and your dependents.
• Flexible Spending Wallets: Generous stipends for Technology, Food, Lifestyle needs, and family-forming expenses.
• Time off: Competitive vacation and holiday schedules.
• ESPP: Employee stock purchase plan enabling discounted share purchases.