Client Success Executive

About the role

Serves as the client's primary advocate within Altera and as a trusted advisor. Develops and nurtures C-suite relationships.

Responsibilities

• Facilitates Strategic Planning for complex current and future projects - aligning Altera solutions with client strategic priorities.
• Develops and maintains a deep understanding and ongoing curiosity around how our services can be best leveraged to meet client requirements.
• Identifies and communicates how Altera can drive more value to the clients we serve.
• Promotes client participation and drives on-going improvement related to Net Promoter Score (NPS) by client.
• Serves as the primary Executive escalation point.
• Explores and identifies additional revenue opportunities with clients.
• Monitors and supports the Accounts Receivable efforts in conjunction with our finance teams.
• Represents Altera leadership in multiple client touchpoints, tradeshows and conferences.