Client Success Director
About the role
This position provides strategic leadership for the client success organization across multiple regions or product lines. Responsible for defining vision, driving innovation, and ensuring client success contributes to revenue growth and customer loyalty.
Responsibilities
- Define and execute client success strategy across multiple regions or product lines, ensuring alignment with corporate vision and revenue goals.
- Lead Client Success organization setting priorities and driving accountability for results.
- Foster a culture of excellence and client-centricity.
- Identify emerging trends and technologies to enhance client experience.
- Drive adoption of innovative and automated solutions that differentiate the company in the market.
- Represent client success in executive meetings, influencing product development, pricing strategies, and go-to-market plans based on client feedback.
- Establish governance frameworks, policies, and standards for client success operations globally. Ensure compliance with regulatory requirements.
- Oversee large-scale budgets, ensuring efficient resource utilization and ROI on client success initiatives.
- Act as a subject matter expert, sharing insights and influencing strategic partners.
- Define enterprise-wide KPIs and ensure consistent measurement and reporting across all regions.
- Provide training, support, and development opportunities to team members to ensure high performance and engagement.
- Conduct regular performance reviews, provide feedback, and identify opportunities for professional development.
Requirements
Typically has Bach. +15 yrs.; Masters +10 yrs.; Demonstrated accomplishment internally and externally; Has followership in subject matter area; Attends company training and regional training in area of expertise. Requires proficiency using AI tools skillfully with an understanding of how to develop/create intelligent prompts and/or agents. Proven success in leading Client Success organizations at scale. Strong financial and operational management skills. Ability to drive strategic initiatives and influence executive stakeholders. Experience with organizational design and change management. Deep understanding of global client success operations and governance frameworks. Strong strategic planning and organizational design capabilities. Expertise in technology adoption and process transformation.
Qualifications
Typically has Bach. +15 yrs.; Masters +10 yrs.; Demonstrated accomplishment internally and externally; Has followership in subject matter area; Attends company training and regional training in area of expertise.
Skills
Requires proficiency using AI tools skillfully with an understanding of how to develop/create intelligent prompts and/or agents.
Benefits
Zelis is committed to providing fair and equitable compensation packages. The base salary range allows us to make an offer that considers multiple individualized factors, including experience, education, qualifications, as well as job-related and industry-related knowledge and skills, etc. Base pay is just one part of our Total Rewards package, which may also include discretionary bonus plans, commissions, or other incentives depending on the role. Zelis' full-time associates are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees' health, well-being, and financial protection. The US-based benefits include a 401k plan with employer match, flexible paid time off, holidays, parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.
Pay
$153,000.00 - $193,800.00
Schedule
Hybrid