Client Success Director

We need to output HTML fragment with sections: About the role? The posting includes description paragraphs. We need to identify sections: About the role (intro), Responsibilities (list of duties), Requirements (list of requirements), maybe Benefits? There's mention of salary range, bonus, hybrid work model, travel up to 20%, etc. Those could be considered Benefits or Pay and Schedule. The instructions: include a section ONLY when posting has real, specific content for it. Pay: they gave salary range $100,000 - $110,000, plus bonus compensation. That's specific, so we can include Pay section. Schedule: hybrid work model - 3 days per week required in office. That's specific schedule info, so we can include Schedule section. Benefits: they mention "We are hybrid for the long term - with a great home/ office work mix (three days in office per week), passionate and diverse team members, and a vibrant company culture." That's more culture, not explicit benefits like health insurance. Not specific benefits. Could omit Benefits. Also they mention willingness to travel up to 20% - could be part of Schedule or maybe a separate Travel? Not required. We could include under Schedule or maybe a separate section "Travel". But instructions only list allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can put travel under Schedule or maybe under Requirements? Probably Schedule includes hybrid work model and travel. We'll include Schedule with both hybrid and travel. Qualifications vs Requirements: The posting has "Position Requirements:" list, plus "Skai Requirements:" list (soft skills). Could combine into Requirements section. Could also separate Qualifications (education, experience) and Skills (soft skills). But we need to avoid thin sections. Better to have one Requirements section containing all. Or we could have Qualifications (education, experience) and Skills (soft skills). Let's see: They have "Position Requirements:" includes BA/BS, MBA preferred, 5+ years experience, hybrid work model, proven record, etc. Then "Skai Requirements:" includes passion, dedication, etc. Those are more skills/attributes. Could split: Qualifications (education, experience) and Skills (soft skills). But we need to avoid filler. Both have substantive content. Let's do two sections: Qualifications and Skills. However the instruction list includes Qualifications and Skills as possible headings. So we can use those. Thus sections: About the role (intro paragraph), Responsibilities (list), Qualifications (education, experience, hybrid, travel, etc), Skills (soft skills, AI, etc), Pay (salary range, bonus), Schedule (hybrid work model, travel). Ensure we don't repeat job title. We must preserve all substantive information, not invent. Remove boilerplate like EEO, navigation, etc. Also remove duplicated lines. Let's extract content. Intro: "Ready to take your career to the next level?Skai is looking for the best and the brightest to join our rapidly growing team. We're proud of our industry-leading digital marketing software but we're even prouder of the people behind it. That's where you come in! A strategic Client Success Director owns and grows relationships with our largest advertisers/agencies. You will serve as the senior partner to executive-level client stakeholders, owning the customer journey end to end: business strategy, value narrative, value realization, and risk management.In this role, you own account strategy and performance with a primary focus on Retail Media, while also supporting Paid Search and Paid Social. You partner closely with the Client Success Managers aligned to your accounts to translate strategy into execution, align client objectives with Skai's capabilities, and drive retention and growth. This is an individual contributor role built around ownership and relationship management." That's About the role. Responsibilities: list after "Duties and Responsibilities:" then bullet points (though not bullet but sentences). We need to convert to

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Let's list each duty: - Own the customer journey end-to-end for your book, business strategy, executive relationships, and risk, leading as the strategic advisor who sets the agenda and drives the account forward rather than reacting to the next event. - Maintain commercial understanding of every account in your book, using it to drive adoption and engagement, coordinate commercial moments, and seed opportunities for Growth. - Own the customer's value story from discovery through executive communication: push past surface-level goals, translate business priorities into concrete outcomes, and communicate impact in the customer's own language. - Lead customer meetings with structure, executive presence, and follow-through. - Own the living success plan that translates account goals into measurable milestones, owners, and timelines, kept current and reviewed quarterly for your largest accounts. - Lead Quarterly Business Reviews that quantify impact in real numbers, dollars saved, risk reduced, revenue created, and end forward-looking. - Maintain a multi-threaded relationship map for every account, tracking power, influence, and sentiment, anchored by a documented, activated executive sponsor. - Own CRM hygiene and account health accuracy for your full book, and own save plans the moment an account goes at risk: activate the executive sponsor, coordinate internal stakeholders, and drive recovery tactics to catch yellow before red. - Partner closely with Product, Sales, Onboarding, Technical Account Management, and Services to capture market opportunity, acting as the de facto project manager coordinating those teams on larger initiatives. - Drive joint account planning with Growth Directors on top accounts, and own the talk track for introducing Growth into the relationship. - Advise on publisher and vertical best practices so advertisers maximize results for their business and agencies for their end clients. - Ensure in-person visits have a clear purpose, including QBRs, success-plan setting, and executive alignment, and produce a documented outcome or next step every time. - Act as an escalation point for complex or cross-product issues, driving proactive problem-solving, so issues don't stall on ownership gaps. - Adopt and lead agentic workflow fluency internally and externally: use AI to accelerate preparation, planning, account insight, and client-facing output, applying judgment before anything goes to a customer. That's all. Qualifications: from "Position Requirements:" list: - B.A. or B.S.; MBA preferred - 5+ years of experience in enterprise client services, account management, and/or client-facing technical project management - Hybrid work model - 3 days per week required in office (but that's schedule, maybe move to Schedule) - Proven record of owning and growing strategic advertiser or agency relationships, including direct revenue ownership - Strong understanding of performance marketing across ecommerce, search, and social, with hands-on experience implementing and managing digital campaigns - Demonstrated ability to communicate, present, and influence credibly at all levels, including executive and C-suite, with strong listening and storytelling skills - Demonstrated success delivering client-focused, strategic solutions and leading business reviews that generate quantified outcomes and expansion conversations, not status updates - Comfort using AI tools to accelerate research, prep, and documentation as a core part of how the role operates, not a side skill - Ability to manage multiple strategic accounts at once while maintaining strong attention to relationship and CRM detail - Experience with Skai or comparable performance marketing platforms preferred - Willingness to travel up to 20% - Amazon, Google, and/or Meta certifications a major plus Some of these are skills (communication, AI, etc). But we can keep them in Qualifications. Skills: from "Skai Requirements:" list: - Passion and dedication - Desire to be the best - Ability to work both independently and as part of a team - Strong interpersonal communication skills - in writing and verbally - Proven track-record of problem-solving - Results oriented - Ability to thrive in a fast paced environment with tight deadlines These are soft skills. Pay: "The salary range for this position is $100,000 - $110,000. The actual salary amount will vary depending on the applicants experience, skills and abilities as well as internal equity and market data. This position is eligible for additional bonus compensation, full details will be provided during the recruitment process." Schedule: "We are hybrid for the long term - with a great home/ office work mix (three days in office per week), passionate and diverse team members, and a vibrant company culture." Also hybrid work model - 3 days per week required in office (already in Qualifications but we can move to Schedule). Travel up to 20% also schedule. We'll put Schedule: hybrid work model (3 days in office per week), willingness to travel up to 20%. We should not duplicate content. If we move hybrid and travel to Schedule, we should remove them from Qualifications to avoid duplication. But we need to preserve all substantive information; we can keep them in Schedule only. However Qualifications still need to convey experience etc. We'll keep Qualifications without hybrid/travel. Thus Qualifications list: - B.A. or B.S.; MBA preferred - 5+ years of experience in enterprise client services, account management, and/or client-facing technical project management - Proven record of owning and growing strategic advertiser or agency relationships, including direct revenue ownership - Strong understanding of performance marketing across ecommerce, search, and social, with hands-on experience implementing and managing digital campaigns - Demonstrated ability to communicate, present, and influence credibly at all levels, including executive and C-suite, with strong listening and storytelling skills - Demonstrated success delivering client-focused, strategic solutions and leading business reviews that generate quantified outcomes and expansion conversations, not status updates - Comfort using AI tools to accelerate research, prep, and documentation as a core part of how the role operates, not a side skill - Ability to manage multiple strategic accounts at once while maintaining strong attention to relationship and CRM detail - Experience with Skai or comparable performance marketing platforms preferred - Amazon, Google, and/or Meta certifications a major plus Skills list: - Passion and dedication - Desire to be the best - Ability to work both independently and as part of a team - Strong interpersonal communication skills - in writing and verbally - Proven track-record of problem-solving - Results oriented - Ability to thrive in a fast paced environment with tight deadlines Pay: salary range and bonus. Schedule: hybrid work model (3 days in office per week), willingness to travel up to 20%. We should also maybe include "We are hybrid for the long term - with a great home/ office work mix (three days in office per week), passionate and diverse team members, and a vibrant company culture." That's more culture; could be part of About the role? But we already have About the role. Could add a sentence about culture in About the role? But we must not invent. We could add a short paragraph after About the role about company culture? However the instruction: preserve ALL substantive information. So we need to include that culture statement somewhere. Could add to About the role as an extra sentence. Or we could add a separate section "Benefits" but we don't have explicit benefits. Could add to About the role. Let's incorporate: after the intro, add "We are hybrid for the long term - with a great home/ office work mix (three days in office per week), passionate and diverse team members, and a vibrant company culture." But that duplicates schedule info. Might be okay but we should avoid duplication. Perhaps we keep schedule separate and not duplicate. The culture statement includes hybrid mention; we could keep schedule separate and not repeat hybrid in About the role. The culture statement also mentions passionate and diverse team members, vibrant company culture - that's substantive and not elsewhere. So we could add a short paragraph after About the role about company culture. But we don't have a heading for culture; we could append to About the role as an extra paragraph. Thus About the role will have two paragraphs: first the role description, second the company culture statement. Now ensure we don't include boilerplate like EEO, navigation, etc. Remove all that. Now produce HTML fragment:

  About the role

  First paragraph...

  Second paragraph (culture).

  Responsibilities

  • ...
  ...

  Qualifications

  • ...