Client Success Coordinator

Client Success CoordinatorUnruh Law, P.C. is a disability benefits law firm based in San Francisco, CA, proudly serving veterans nationwide. Our mission is to help veterans receive the benefits they’ve earned, and we’re hiring a Client Success Coordinator to be the friendly, reliable first line of support for our clients. About the RoleThis is a phone-forward, client-facing role with light legal assistant duties. You’ll spend most of your day speaking with clients—providing updates, answering questions, setting expectations, and keeping cases moving. You’ll document every interaction clearly in Filevine, help with basic case tasks, and coordinate closely with the attorney to ensure a smooth client experience. Key ResponsibilitiesMake and receive client calls; provide timely, compassionate updates and clear next stepsDocument all communications and tasks in Filevine and keep matters organized and currentTriage issues, escalate to the attorney when needed, and follow through to resolutionCalendar key dates, track tasks, and keep cases on scheduleLight legal assistant support: request records, organize medical documents, prepare simple forms/letters, and submit routine filings with the VA as directedMaintain confidentiality and uphold professional, courteous communication at all times Requirements1+ year in a client-facing role at a law firm (veterans benefits experience a plus)Valid PIV (Personal Identity Verification) card—requiredFamiliarity with Filevine preferred (or strong aptitude to learn quickly)Comfortable and confident on the phone; thrives on helping people and de-escalating concernsHighly organized self-starter with excellent follow-through and attention to detailClear written communication; reliable documentation habits; discretion with sensitive information Position Details100% Remote (U.S.-based)Compensation: $20–$24/hour (commensurate with experience) Why Join UsAt Unruh Law, you’ll be part of a mission-driven team supporting those who have served. You’ll have meaningful client contact, clear processes, and the chance to grow your skills in a supportive, professional environment.