Client Success Coordinator

About the role

The Client Success Coordinator at Sparkbit360 improves workflow control while supporting marketing and public-relations strategy, campaigns, content, brand storytelling, creative execution, client service, and performance insight. This role ensures every handoff in brand campaign operations clearly shows what is complete, what is pending, and who owns the next step. Strong performance is demonstrated through fewer avoidable corrections, timely follow-through, and records that make the next action obvious.

Responsibilities

• Coordinate workflow by routing work to the correct next step within brand campaign operations.
• Review workflow to track unresolved exceptions through closure.
• Maintain workflow by documenting process issues that repeatedly slow execution.
• Track workflow by organizing recurring work by owner and status.
• Own workflow by checking incoming requests for completeness.
• Apply sound judgment in PR campaign support, escalating when necessary instead of making assumptions.

Qualifications

• Confidently use cross-functional coordination and process improvement in client success coordination.
• Apply follow-up without losing track of exceptions, owners, or deadlines.
• Document project support decisions clearly so another teammate can follow the reasoning.

Pay

Base salary: $38,000–$52,000 per year.

Schedule

Full-time, 100% remote within the United States.