Client Success Coordinator

About the role

Novra Corp is hiring a Client Success Coordinator to strengthen workflow control across strategic marketing, communications, campaigns, research, content, client coordination, and execution. The role focuses on client success coordination within strategic marketing operations, ensuring every handoff shows what is complete, what is pending, and who owns the next step.

What helps you succeed

• Use scheduling and quality control confidently in client success coordination.
• Apply deadline management without losing track of exceptions, owners, or deadlines.
• Document brand intelligence support decisions clearly so teammates can follow the reasoning.
• Use sound judgment around process documentation, especially when escalation is required.

Responsibilities

• Own the Client Success Coordinator workflow by organizing recurring work by owner and status.
• Coordinate the workflow by checking incoming requests for completeness.
• Review the workflow by routing work to the correct next step.
• Maintain the workflow by tracking unresolved exceptions through closure.
• Track the workflow by documenting process issues that repeatedly slow execution.

What good work looks like

Quality is visible when workflow control is accurate enough for others to act on and unresolved items are documented rather than guessed. Success is measured through client success coordination within strategic marketing operations.

Employment Overview

Full-time, associate-level position. 100% remote within the United States.

Pay

Base salary: $38,000–$52,000 per year.