Client Success Consultant - Assistant Solutions

Candidates must reside in the Atlanta, GA metropolitan area due to occasional in-person meetings and travel requirements.

About the role

• Represent BELAY in a positive and professional manner
• Exemplify our Core Values and Mission Statement to live out BELAY’s culture each day
• Collaborate with and help teammates while maintaining a positive and professional attitude; fostering teamwork
• Client and Contractor Experience
• Liaise between clients, contractors and internal teams to ensure the timely and successful delivery of services according to the client needs
• Ability to communicate, present and influence credibly and effectively at all levels of an organization, including executive and C-level
• Understand the client’s business objectives, challenges and priorities in order to provide strategic guidance and support
• Cast vision for what the Client/Contractor relationship could be long term by consistently adding value to the client by understanding needs and expectations
• Growth mindset. Invest time, trust, and care in order to strategically enhance and grow the client’s business by upselling additional solutions offered by BELAY
• Consulting for best practices, tips, and efficiency recommendations for the most effective and productive virtual engagements
• Leading leaders
• Develop action plans with clients and contractors, follow up on implementation and progress, ensuring an exceptional experience
• Stay current in job knowledge by participating in educational opportunities, reading, maintaining personal networks and participating in professional organizations
• Collaborate with all necessary individuals regarding contract changes and terminations
• Manage crisis situations through problem solving and strong emotional intelligence
• Organization & Follow Through
• Be proficient and timely in using a cloud-based CRM and update daily activity, reporting, and deal status in real time
• Set schedules and manage time effectively and efficiently
• Be tech-savvy and proficient in the tools necessary to integrate into BELAY’s remote workplace culture
• Conduct routine account reviews with Client Relations Manager to proactively identify sales opportunities and areas of improvement and growth

Qualifications

• This role requires a motivated and trustworthy self-starter with strong communication and technological skills who thrives both independently and on a team
• The Client Success Consultant must demonstrate responsiveness & professionalism in a way that earns instant credibility and respect
• They must own the details and be organizationally and technologically savvy
• Extensive experience and judgment to plan and accomplish goals, while performing a variety of tasks is required
• Driven, relational, and intuitive people with client-facing experience and understanding will thrive in this role
• BA/BS degree or equivalent work experience
• Must be driven self-starter, a positive thinker, loyal and trustworthy
• Attributes of flexibility, creativity, self-discipline, strong organizational skills, and action-orientation are essential for this role
• Command presence with strong verbal and written communication skills
• Team player who is willing and able to “roll-up the shirt sleeves” to get a project done when needed
• A high degree of autonomy with the capability of working remotely
• Must be comfortable with video and phone calls as the main forms of communication for optimal rapport and connection

Working conditions

BELAY Corporate, as a virtual company, offers you the ability to work from home full-time. As such, a dedicated and secure workspace, free of distractions is required. Our standard business hours are Monday-Friday. Some roles will require travel.

Location requirements

This role is remote within the U.S. However, due to employment and tax compliance considerations, we are currently unable to hire employees in the following states: California, New York, Illinois, Oregon. BELAY is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law.

DISCLAIMER: We’ve recently seen job postings claiming to be from BELAY that aren’t affiliated with our company. Please be sure to only apply to our positions on https://belaysolutions.com/jobs/ and only reply to emails ending in @belaysolutions.com.