Client Success Analyst Intern / Co-Op (8 - 16 months)*

TriMech is seeking a Client Success Analyst Intern to provide comprehensive services to engineering, manufacturing, and product design clients, ensuring they successfully leverage purchased products.

Responsibilities

• Assist clients in applying and troubleshooting SOLIDWORKS tools in their design, development, analysis, and manufacturing tasks.
• Engage customers via telephone, remote desktop, and email to ensure successful utilization of SOLIDWORKS and related products.
• Apply problem-solving skills and processes to assist clients with technical issues.
• Determine and set priority levels for customer issues to ensure timely and effective responses.
• Obtain relevant certifications in SolidWorks and related products.
• Use SalesForce, Dassault Systèmes DSxClient, and 3DSupport web portals extensively.
• Minimal to no travel required.

Requirements

• Currently enrolled in a college or university engineering program.
• Experience with 3D CAD modeling; SOLIDWORKS preferred.
• Strong verbal and written communication skills, with outstanding interpersonal abilities for individual, group, and web-based interactions.
• Prior customer service experience is an asset.
• Forward-thinking troubleshooting and problem-solving skills.
• Familiarity with drafting standards and engineering practices is an asset.
• Understanding of manufacturing terminology and processes is an asset.
• Functional knowledge of Microsoft Windows, PC hardware, and computer networking is an asset.
• Ability to work both independently and as part of a team.
• Ability to manage and prioritize multiple tasks effectively.

Benefits

• Hybrid work arrangements.
• Flexible PTO.
• Competitive group benefits plan.
• Perkopolis membership access for employee perks and discounts.
• Wellness program.
• Social events.

Pay

$41,000 per annum.