Client Style Advisor - Bal Harbour

About the role

You will act as an ambassador for the Stella McCartney brand in our Bal Harbour, FL store. Your focus will be to maintain consistently exceptional standards of excellence in delivering a customer service experience which meets our on-brand focus, creating and maintaining loyalty to both the store and the brand.

Responsibilities

• Provide excellent service through continued commitment to our service values and standards.
• Know and achieve your, and the store's daily, monthly, and annual sales targets.
• Demonstrate knowledge and understanding of different sales techniques, such as cross-selling, to drive sales and KPIs.
• Maintain an understanding of current products, trends, and collections, ensuring clients are informed and aware.
• Handle customer complaints, seeking assistance where necessary, to resolve issues to the satisfaction of both the customer and the company.
• Achieve a score of at least 85% in any mystery shop report where you are the primary sales associate.
• Understand and adhere to all policies, procedures, and compliance standards, including PCI compliance, security, and health and safety regulations.
• Ensure presentation aligns with the company's uniform and grooming standards.
• Replenish stock and maintain high standards of merchandise and product presentation.
• Maintain your designated "area of pride."
• Support the store with cycle counts and during biannual inventories.
• Assist with the processing of shipments and transfers in line with relevant procedures.
• Perform additional ad hoc duties as needed within the defined levels of responsibility and accountability of the Sales Consultant role.

Requirements

• Excellent communication skills.
• Bilingual in English and Spanish is a plus but not required.
• Sales experience, ideally within a luxury brand and/or outlet retail.
• Experience in a customer service role with face-to-face customer contact.
• Ability to adapt to frequent change and a high-pressure environment.
• Strong ability to initiate contact and communication effectively.
• Motivated by being a great teammate with a common goal.
• Strong clienteling skills and experience.

Pay

$24 per hour + monthly commissions.

Benefits

• Employee discount.
• Exclusive staff sales and sample sales.
• Flexible working/core hours.
• Enhanced maternity/paternity leave.
• Fitness membership (Classpass) and onsite yoga.
• Volunteer and birthday leave.
• Employee referral bonus.
• Financial wellbeing support services.

We welcome people with disabilities and endeavor to make reasonable adjustments. If you require such adjustments, please let us know within 48 hours of your interview.