Client Style Advisor

Your Mission

You will provide excellent service through continued commitment to our service standards. You will know and achieve your, and the store's daily, monthly and annual sales targets. You will demonstrate knowledge and understanding of different sales techniques, for example cross selling, to drive your sales and KPI's.

You will be responsible for opening/closing the store, with any relevant tasks during this time. You will maintain an understanding of current products, trends and collections and ensure that clients are informed and aware. Handling customer complaints, seeking assistance where necessary, ensuring issues are resolved to the satisfaction of the customer and the company.

You will achieve a score of at least 85% in any mystery shop report in which you are the primary sales associate.

Your Talent

• Excellent communication skills. English is a requirement, other languages are beneficial.
• Sales experience ideally within a luxury brand and/or fashion outlet retail.
• Experience in a customer service role with face-to-face customer contact.
• Ability to adapt to frequent change and a high-pressure environment.
• Initiate contact and communication effectively.
• Motivated by being a great teammate with a common goal.
• Strong clienteling skills and experience.

Reward

• Employee discount
• Exclusive staff sales and sample sales
• Flexible working/core hours
• Maternity/paternity enhanced
• Fitness membership (Classpass) and onsite yoga
• Volunteer and Birthday leave
• Employee referral bonus
• Financial Wellbeing Support Services

Our Philosophy

We believe in going beyond monetary return and consider ourselves responsible for your wellbeing, your family, your health, your time and the community.

Company Commitments

We welcome people with disabilities and endeavour to make reasonable adjustments, if you do require such adjustments please let us know within 48 hours of your interview.

Our Vision

As part of our commitments to inclusive fashion, we have an ambitious strategy to put diversity, equity and inclusion at the centre of everything we do. Our starting point is to create a workplace where different voices are respected, heard and empowered in equal measure regardless of factors such as culture and backgrounds, and to influence and disrupt fashion and other industries by providing opportunities for global diverse talent to shine.