Client Strategy Manager - Enterprise

About the Role

ShopMy is hiring a Client Strategy Manager to join the Enterprise pod and own the strategy behind a focused book of its largest and most complex customers—major retailers, global parent and portfolio companies, and household‑name brands with significant room to grow. In this client‑facing role you will design and execute the ShopMy strategy that delivers maximum ROI for each customer, including advising on creator engagement/gifting and scaling spend on Opportunities and Spotlights products. You will be paired with an Account Director who owns the commercial relationship, and together you’ll navigate complex organizations, build relationships across brand, performance media and PR teams, and unlock the next level of investment.

Key Responsibilities

• Own the ShopMy strategy for a focused book of enterprise accounts, including advising and executing on creator engagement, gifting, and performance‑marketing spend with Opportunities & Spotlights products, and be accountable for the ROI that strategy delivers.
• Partner with an Account Director to maximize revenue from your shared book of business, emphasizing multi‑quarter account planning and expansion; together you’ll identify program opportunities, build evidence for increased investment, and enable the AD to deliver the commercial ask.
• Navigate complex customer organizations and map stakeholders across multiple teams, including brand, performance and paid media, PR, etc.
• Keep programs moving across many contacts, budgets, and geographies simultaneously.
• Bring creative ideas for where ShopMy can drive impact beyond the affiliate program—store openings, app downloads, product launches, in‑house brands, category pushes, retail media, and more.
• Co‑lead proactive QBRs and executive business reviews, owning the performance and platform story in the room.
• Turn performance data into a clear point of view: what’s working, what isn’t, next steps, and what the next dollar of investment should buy.
• Own program health, adoption, and renewal readiness across a high‑stakes book with no room for surprises.
• Escalate meaningful product feedback—enterprise customers push the platform hardest, and this pod has a direct line into the product team.
• Represent the voice of the customer internally and make ShopMy feel like one coordinated team to the client.
• Work closely with an Associate (more junior teammate) to manage tactical execution of the account, providing guidance and coaching to support their development.

Qualifications

• 5+ years of experience in a highly client‑facing, strategic role within an agency, marketing organization, media company, SaaS company, or similar environment.
• Experience owning large, complex accounts—enterprise retailers, multi‑brand parent companies, or organizations with multiple stakeholders across departments, business units, or geographies.
• Track record of multi‑threading: building durable relationships beyond a single point of contact and keeping programs alive through contact turnover and reorganizations.
• Performance fluency—ability to read data, diagnose drivers of results, and recommend clear next steps.
• Exceptional organization and attention to detail; ability to hold many workstreams at once without losing the thread.
• Creativity and initiative—having brought a client an idea no one asked for and successfully made the case for it.
• Commercial awareness: understanding what an account is worth, what it could be worth, and obstacles to growth.
• Strong communicator who can make complex performance insights land with senior stakeholders.
• Comfortable with ambiguity and fast‑paced environments.
• Willingness to travel for in‑person presentations and relationship‑building.

Preferred Experience

• Experience with major retailers, marketplaces, or portfolio/parent companies where the relationship spans multiple internal teams.
• Exposure to retail media, performance marketing, or paid social budgets.
• Experience supporting high‑profile or luxury brands.
• SaaS Customer Success experience.
• Experience at a remote startup.
• NYC‑based is a plus given the in‑person cadence with enterprise customers, but not required.
• Deep understanding of affiliate marketing and the creator economy.
• Familiarity with Salesforce.

Compensation

New York Pay Range: $120,000 – $150,000 USD (base salary, exclusive of bonus or commission). ShopMy also provides equity on top of cash compensation.

Benefits

• Medical & Dental coverage at 70%
• Equity in ShopMy
• Flexible PTO
• 14 weeks of parental leave
• Wellness & Social stipend
• Technology stipend
• Learning & Development stipend
• 401(k) program with 3% automated contribution from ShopMy
• Wellhub membership
• Company retreats
• Opportunity to monetize your influence—employees build out a ShopMy page
• Birthday PTO
• Brand‑new NYC HQ office