Client Specialist

Barry’s is the original strength and cardio interval fitness experience, founded in West Hollywood in 1998. Our classes alternate between weight training and treadmill running, focusing on different muscle groups each day to tone muscle, maximize fat loss, and boost metabolism for up to 48 hours post-class.

About the role

Client Specialists are the first point of contact at Barry’s studios, responsible for delivering superior hospitality and maintaining client relationships. This role encompasses front desk operations, facility maintenance, and FuelBar service, ensuring a clean, welcoming, and memorable experience for all clients.

Responsibilities

• Front Desk Responsibilities:
  • Deliver first-class client experience through hospitality and studio amenities.
  • Act as a brand ambassador, ensuring clients are warmly welcomed and assisted.
  • Build and maintain constructive relationships with clients and staff.
  • Communicate effectively with supervisors, peers, and clients via phone, email, or in person.
  • Maintain a clean and welcoming studio environment, including restocking and upkeep.
  • Guide clients on studio promotions, membership discounts, and special events.
  • Maintain product knowledge for studio retail operations.
  • Participate in training and development programs as directed.
  • Adhere to schedule requirements, including weekends, holidays, and varied shifts.
• Fuel Bar Responsibilities:
  • Prepare and deliver quality protein smoothies with excellent customer service.
  • Handle pre-orders and custom orders efficiently.
  • Assist clients with product selection and questions.
  • Complete transactions using POS systems.
  • Maintain cleanliness and sanitation of the FuelBar area per health regulations.
  • Rotate merchandise and monitor spoilage according to company policy.
  • Prepare fuel bar goods following company recipes.
• Facility Maintenance:
  • Clean studio spaces before, after, and between classes (equipment, floors, mirrors).
  • Maintain locker rooms to brand standards.
  • Conduct deep cleaning and organization of common areas (lobby, Red Room, retail shelves, etc.).
  • Perform small studio repairs as needed.
  • Handle laundry services, including collecting, washing, and folding towels.
  • Follow daily and weekly cleaning checklists.
• Customer Service:
  • Provide the highest level of hospitality to all clients.
  • Maintain and utilize the client database to enhance client engagement.
  • Attend community events to generate new business and invite clients to studio events.
  • Use clienteling tools to reach out to current and prospective clients.

Requirements

• Strong hospitality skills and alignment with Barry’s Mission, Vision, and Values.
• Ability to work either full-time or part-time:
  • Full-time: Minimum 30 hours per week, including mornings, afternoights, evenings, and one weekend day (Saturday/Sunday).
  • Part-time: Minimum 24 hours per week, with shifts of 3-4 hours depending on state regulations, including one weekend day (Saturday/Sunday).
• Friendly, outgoing personality with a passion for social interaction and teamwork.
• Patient, courteous, and empathetic with a can-do attitude.
• Ability to prioritize tasks in a fast-paced environment.
• Exceptional cleaning skills and understanding of sanitary environments.
• Attention to detail and commitment to studio appearance and cleanliness.
• Professional appearance and behavior.
• Excellent communication skills.
• Must be at least 18 years or older.

Pay

$17 USD per hour (East 64th location).